O'Reilly Auto Parts

Jeff Clark

2024-05

Place was busy and we needed an antique part. The first guy admitted he did not know about the vehicle and ask for help from another person. This kind of impressed me and speeded up the process even though they couldn’t get what we needed. The other common items were in stock and easily found.

Richard Taylor

2024-03

They have the best parts. At low prices you can get. With a helpful staff that find the right part for you.

Jimmy Payne

2023-09

In my experience, the staff is not knowledgeable and on more than one occasion, they sold me the wrong part. The reason I’m giving 4 stars is because they went above and beyond to try and help me. One guy even went outside in the pouring rain to help figure out the problem. I appreciate the effort and although some of the associates need more experience, they don’t lack effort or good work ethic.

Kristin Watson

2024-02

Helpful staff, easy to find what you need.

Jason Mashburn

2023-12

Always beats the competition price . Or atleast matches themand usually get most parts next day

WAYNE WELLS

2023-11

Good knowledgeable employees and very well stocked store.

Nate Diesel

2023-09

These folks are very efficient and helpful every time I go there. I recommend this shop for any of your automotive needs.

Jacob Zeger

2023-05

Was told a certain price for a radiator on the phone; then after buying to item, they'd charged twice that amount. I need people to be honest. Working on your car is already enough to deal with.

Joe Pettry

2023-09

Guys in this store very friendly and professional and knowledgeable excellent service

Amber “Amber Rain” Mathewson

2023-08

Friendly and helpful! They helped me find the part that the competition across the road couldn't.

Phillip Gordon

2023-11

They have no knowledge anymore of what u need. What u ask for.

Phyllis Shipman

2023-07

Great they are always very helpful and have what I need.

Warren Spears

2019-05

Didnt have the part I needed. Never offered to order what I needed. Onlyb1 guy on the counter and he was helping a customer. Thought he may have been only one there as was early morning but 2 guys walked out from the back. One stopped and joked with the one that was helping the customer about how much they sold the month before then walked right past me. Never even acknowledged me. The second guy walked past me and never acknowledged me either then picked up the phone and called someone. I had to wait for the one guy to finish his transaction before I was helped. Meanwhile the transaction completed the register wouldn't print the customer a receipt. Took me 35 minutes of waiting to be told they didnt have my part. A simple bypass hose from the water pump to the intake.

Gary Ott

2023-09

Great store knowledgeable staff very helpful

TRACEY SEARS

2023-05

Great service! And they even put a hot headlight bulb in for me for free

Sherry Dalton

2018-05

I had just gotten off work and was in a hurry to get to Scottsboro to the vape store before they closed, but first I needed windshield wipers because both of mine had torn. So I opted for O'Reilly's since I had worked for Advance Auto Parts - that only lasted four months by the way. I go in and the guy on the right has a customer, and the guy on the left is on the phone. I stand in front of the guy on the left, thinking that he will be off the phone soon. So, he gets off the phone, and before I could even talk to him, the phone rang again. He attempted to put the customer on the phone on hold. The guy on the right - keep in mind both of these guys looked like they were in their early twenties- hatefully and loudly exclaimed, "We dont answer the phone like that! ", even though he never once attempted to answer the phone himself. This embarrassed the young man on the left- his faced turned red and I was uncomfortable. Other customers in the store chuckled about it. Then I watched the guy on the right take a customer behind me who came in after me- side note: he never once offered to help me. Then when he finished waiting on his two customers, he walked to the back of the store, ignoring me yet again. I look at the guy on the left and said, "Oh no he didn't" (the poor boy was still on the phone). So me being me, wiper blades in hand, I go to the boy on the rights counter. I slam down my wiper blades and yell, "Excuse me?! You took a customer ahead of me! ". He defended himself by saying he waited on two customers- which is really no defense. So I said, "Why can't you answer the phone?". He didn't answer. So I asked if he was the manager. Still no answer. So I looked at his name tag, and noticed it said assistant manager. At that point I tell him I'm gonna need the windshield wipers installed. No answer there either. But then he asked me for my phone number. I told him he didn't need it. At this point I was irate. He asked me if I didn't want the one-year warranty, in a smart allicky voice.. I asked him once again why couldn't he answer the phone. Then, I proceeded to tell him that he is rude - he's lucky that's all I said - and that I was gonna take my business across the street, where I vented to them about what happened - side note : they had mediocre service as well. I'm just gonna by my parts online.If anybody knows of anywhere on this mountain with decent customer service other than JoJo's Quick Mart and Deli which is where I always shop, please let me know.edited by Daemion Dalton.P. S. I emailed O'Reilly HQ about this.

Jay Olko

2022-05

Took a neighbor to get parts for her car I was fixing the guy that helped us looked her name up after checking us out and messaged her on facebook messenger minuets later and said if those parts dont fix your car I can help! Thought it was shady of him to think that was the least bit professional!

Steve Johnson

2020-05

I like O'Reilly's better not do any kind of Advance or any of the other Auto Parts places because O'Reilly really tries to go out of their way to help you advance sometimes they make you feel like you're doing them a favor to come into the place but O'Reilly's got it going on so right there in Rainsville

Keith King

2021-05

These guys are always helpful every time , I ain’t got no complaints so far thanks guys

Bryant Archer

2024-02

They are good.

I Burkhart

2022-05

Very helpful and knowledgeable as always. It's my go to store!

Steve Campbell

2023-11

Very Polite and Helpful.

Prince Ken

2023-12

Battery testing and charging for free

Stephanie Sensbach

2020-05

Employees are always nice and very helpful! Don't like going anywhere else for parts.

Gwen Pierce

2020-05

Andrew G at the Rainsville Al store helped me by putting a battery on & by replacing a bulb very helpful great personality

Steve Patterson

2022-05

They didn't have the radio kit for my 2006 Saturn ion but they are cheaper than advance

Melanie Ogle

2018-05

Had to get brakes for my Maxima,and between two other part stores, this is the best price!

Marcus Harris

2021-05

Great service from Chris and team!! Always willing to go the extra mile to help!

Dave

2023-05

Good place to purchase parts for your vehicle

Tony Rice

2019-05

Terrible service and higher than Advance Auto Parts across road. I need parts for truck and they stood there talking instead of waiting on customers.