Oxford Lumber Ace Hardware

Valerie Broom

2024-04

The people of Oxford Lumber are what makes this place so special! They are always helpful and friendly. I have never left there without finding what I was looking for, bc they are so helpful. Their selection is huge and the garden center is always stocked with beautiful plants and flowers for the season. We are lucky to have this store in Oxford!

Phyllis Thompson

2024-03

Went in today for canning jars, online wasn't letting me order them for the online clearance. They went above and beyond to help me. Helped me get everything else on my list. Definitely going back. Friendly and knowledgeable. Good prices too.

scott craft

2023-09

So I walked into the place and found exactly what I have been looking for (WMS deer magnet) to plant my green fields this year at a fraction of the price. WMS deer magnet is hard to find so I was so excited. I asked if I purchase the WMS deer magnet green field seed now if they would hold it for me because I was leaving the same day for a vacation and they said sure, as LONG AS YOU PAY for them now. So I purchased 7 bags... Fast forward to today and I come to pick up my seeds with my receipt and guess what? NO SEEDS! The front counter told me they cannot get anymore because it's hard to get and furthermore, the workers could not even put what I had paid for to the side with my name on it after I PAID FOR IT. Now I am stuck with the WMS Alabama blend that I did not want because of time constraints. Oh, did I mention that the price of the WMS deer magnet jumped from 39.99 to 59.99 and I was told the price was marked wrong. I know why I didn't get mine, because you saw the price marked wrong and would not put my order up so it could not be sold. You are a joke of a business and the customer service? Don't even get me started on that and I have been in customer service for 22 years. I should have known better as this is not the 1st time I have been screwed by this joke of a business however it certainly will be the last.

Geoff Lyons

2024-01

I placed an order through the Ace Hardware app. I received the order confirmation and also the confirmation that the order was ready to pickup. The day after placing the order, I drove 30 minutes (one way) to the store and was told that the item was not marked right and I would not receive what I had paid for. I asked for a refund and asked why someone didn't call me to let me know before driving to the store. The manager asked, if they have my phone number and I pointed to my number that was on all three sheets of paper they had for my order. He did apologize and walked away. I'm not as aggravated about the item being priced wrong as I am about not being notified before I drove that far to the store. This is extremely poor customer service that'll cause me to shop somewhere else from now on.

Gigi Waters

2023-05

Worked with Stephanie in Lawn and Garden.. after calling and speaking with her, I was able to make a couple of purchases of items I had been unable to find anywhere else...thanks Stephanie

Tana S Payne

2021-05

Very professional and Friendly people and very knowledgeable of their products and I told them what I was looking for and even though they didn't carry it they went and made sure and the place was very neat and clean and sanitize and atmosphere was very good and temperature was just right and if I had a daybed I could have laid back and rested a bit I recommend this place to everyone

David Larimer

2023-06

I want to thank Amber, Mallorie, Tracy, and Danny. I'm retired Military and work for a competitor. I hope y'all are being compensated for your costumer service. Y'all we're so kind and helpful! I'll shop at your store before the one I work at. Thank you!!

Douglas Denney

2023-12

Great experience checking out and helpful staff finding products.

Danta Thompson

2023-05

The worse experience I have had in a long time . Made me feel like I was living in the 50s . I was treated as if I came to steal . Was stopped at the door . Wasn’t able to shop around . Then the manager didn’t even try to help the situation. I own a business and spend plenty of money with this racist store . But never again . I came back to my shop and call to get the corporate office number and was given the run around . I’m a fair man and I love every race . People are just people in my eyes . God made all of us not just a certain race . When will the hatred stop ? I hope something will be done about the way they treat dark skinned people at the store in Oxford Alabama. I’m really not the type to throw shade . I was just hurt by the way I was treated .

China Vincent

2023-12

Real nice and helpful. Cut our wood up for free when we needed help.

Tim Casey

2023-05

Great hardware store for anyone in the Oxford or Anniston area. Great tool and lawn and garden section, as well as plumbing and paints. Lots of helpful people working at this store.

Joyce Boonstra

2023-05

Don't expect to get your portable LP tanks filled here. Been here twice in a week during the COLD spell & needed for our RV's 1 degree wind chill). Both times within store hours but no certified person to do fill them. When WILL NEVER go to this Ace again.

Shelley OKelly

2023-08

They have the biggest selection of colored Yeti cups than anywhere I've seen

sean gaddy

2018-05

I was having really big problems with old Plumbing and was helped for over 30 minutes by an employee that never left my side and help me get everything I needed and took it to the truck for ME WOW!!!!! Thank you sir you was a big help, you saved me a lot of trips and now I am so much more knowledgeable about what Im working on. Thank you so much stay The Company You Are. So helpful and I have never asked for help.

Allison Crawford

2023-05

Stephanie went above and beyond by helping me with a Mitsubishi key. She saved me from paying $300 at a dealership. She got me a replacement key for $35!!!

Dennis Morgan

2023-05

Higher prices but good service, I just wish they would carry a greater election of certain items so stuff doesnt have to be ordered. By them or me have to go online myself an extra 15 or 20,000 square feet of space with some reorganization of existing and they could greatly in price revenue while providing top service would be a wim for all.

Chief

2022-05

Very convenient location… not too far from my house and things like to break often, haha. Thankfully with Ace, it’s not a big as the contractor stores which makes it easier to navigate, and the staff here have been very helpful for me in the past.

Laila Forman

2022-05

We ordered a canopy online, they emailed us when it was ready. We didn't have to wait, they were very friendly and fast.

Robert Lowery

2021-05

Danny helped me out today and as always he was great!!! Oxford Lumber is full of great merchandise and friendly service because our neighborhood friends work there. Just go inside and you'll see what I'm talking about!!!!!

Vennie

2021-05

The people are fantastic, they helped me find a 250v outlet that perfectly matches my new air conditioner plug. I gave them 5 stars for their expertise advise.

John Hickey

2020-05

If you don't give this place 5 stars, there's something wrong with you. 1st off, when you walk thru the door, the wow factor kicks in. This is not just another hardware store. Extremely nice sthil saw display, case knifes and more. Very well organized. Employees are very helpful and freindly, and more than one check out open, unlike the big box stores.

Kayla

2023-09

Has everything you need. Friendly staff and good prices.

Sheryl Adams

2023-05

Very friendly, helpful staff. Store is extremely well maintained.

Cade Somers

2021-05

There is no place like Oxford Lumber Ace Hardware. I bought a new Stihl backpack leaf blower yesterday and received a great deal and incredible service from Shaw. I learned when I arrived that the blower I wanted was $40 off. Then, Shaw literally spent about 30 minutes or so with me and my wife putting the blower together, getting it ready to run, testing it out, then giving me a tutorial. And this was on what had been a very busy day of Hurricane-cleanup sales. I had heard good things about this store, but this was my first time making a big purchase from them. I appreciate Shaw, and I appreciate Oxford Lumber Ace Hardware.

Barbara Aide

2019-05

We checked 8 places for specific air conditioner that we needed and Ace was the one that had it. Salesman was very patient over the phone answering questions we had about dimensions which was crucial to know before we purchased. Great service in sales and checkout!!

Linda Jacobs

2016-05

Today, I went to Ace Hardware in Oxford, AL. I had an encounter with two of the most rude young workers at that store. I have never been treated like that before, ever. They did not want to sale to me, today. Thank you Ace for treating me so poorly that I left without buying my two bags of mulch. I found it at Lowe's at a better price and it was premium, a better product. They actually treated me like a person, customer.

Kevin Cosma

2018-05

Like the hardware stores we grew up with! Try to get service like this at a Home Depot or Lowe's...good luck!! Exceptional customer service from the time you walk in the door, until you leave. Wished I lived closer

Digital Dave

2021-05

These guys came through for me when I built my house... Other big box guys wouldn't deliver to my steep difficult site. These guys matched prices and got everything on site!

jeff ray

2018-05

Everytime I've been in Oxford Lumber I've always have been treated as a real person not having to push a button to get help.Im always asked if I can be helped and that makes a big difference than these big box stores.Thank u Bill and all the gang at Oxford Lumber for giving us here at Rivers Of Living Water Outreach the customer service that makes you feel like your somebody and not a number.......Amen

Tami Hill

2018-05

Stopped by Oxford Lumber today and met Elaine, the garden manager. She was so nice, and I love the fact that they are going to be combination planters! Can't wait to see what they come up with!