Pet Supermarket

Lindsey Vann

2024-05

I love this store. Your greeted ad you walk in by friendly and knowledgeable staff. They are always eager to help or just let you browse. They have a great selection of high end pet products.

Andrea Collier

2024-04

Friendly staff, good service, and great selection of foods and toys for my pups.

Arkeene Harvey

2024-03

I had a 5 star experience thanks to Sandra she was so polite and energetic. Her energy and knowledge about the store actually got me to by 2 extra things that I wasn't sure I wanted. She is definitely an asset to the company. I will be back for that experience again!!

Jessica Jackson

2024-04

We had a wonderful experience at the pet supermarket, the new manager is super sweet and definitely went out of her way to help us. I originally went there to get Frontline for my puppy and then I thought that I definitely needed some new shampoo for her as well , the manager was previously a vet tech and was able to provide a wonderful shampoo with probiotics for my fur baby . She also threw in some free dog treats . Wonderful service all around.

Rashid Swanson

2024-05

The staff is great, it's only 4 stars because the last few times I ran 🏃‍♂️ in there the shelves had expired bags of dog food

Eileen Kiser

2023-05

They have nice plants here, their new fish arrivals come in on Thursdays. The staff are great, very helpful and knowledgeable. Here's a Betta that I got there...he is so sweet he is very social and is happy every time he sees me coming near his tank.

Samantha Carlson

2022-05

My mother & I came into the store yesterday afternoon to buy a hamster. I haven't had a small pet since childhood. My cat of 17+ years passed away over the holiday weekend, & I am not ready to get another. As soon as we walked in the door, we were immediately assisted by Sarah. She answered all of our questions, and she was able to give us detailed information about various products. She showed us a lot of options & made suggestions based on our needs. We were also assisted by Olivia, who was able to tell me about gender differences so that I could pick the right pet. They even told us about different characteristics & temperaments. I happened to select a very large cage, & as I was looking at the box, my mother questioned whether I was feeling well enough to undertake such a complex task. Sarah & Olivia, who were aware I had just experienced a loss, offered to put the cage together & get it ready right there in the store. Once they got started, I knew for sure there was no way I could have gotten it together today by myself. They were efficient & managed to get it finished faster than I could have hoped, while simultaneously monitoring the store, working the front end, & assisting other customers. The store manager Kristina also stopped by a number of times to assist, & the positive quality of the interactions between all 3 of them was very evident. After the cage was together, Olivia & Sarah added bedding, food, water, litter, & the hamster. The cost for everything was definitely less than I expected.This will be my first stop for my family's pet needs moving forward. That has more to do with the people working there than the prices or selection. I worked in customer service for years. It's hard. There's a world of difference between just working in customer service versus being GOOD at customer service. Look around at the stores where you shop, & it's no doubt that quality customer service is lacking in most places. But what my mother & I experienced yesterday was the very definition of quality. It was sorely needed during a difficult time, & these employees went well above & beyond anything I could have hoped for.Thank you!

Bentli Nicole

2024-03

ANIMALS LOOK SEVERELY UNKEPT, AND SICK LOOKING . Poor ferret was scratching at an empty food bowl. Snakes enclosure looked severely unkept as well. Poor guinea pig was missing fur almost like he had the mange. First and last time ever coming again …

Kayla Abrams (Buggy)

2023-11

I went because I seen they had amazing reviews. I won’t go back ever again. I went to get some food for my two gold fish & when the guy cashed me out it rung up to be $4.39. I told him the tag on the shelf said $2.99. He didn’t offer to help me nor to make this issue right. He told me that he has nothing to do with that and regardless of what it may say I have to pay what it rings up as. I said well can you come look at the tag? He said, “no I cannot. It’s a waste of time because if it still rings up as $3.99 than that’s what we still charge.” I said I’ve never had that happen before and I told him I checked and read the tag to make sure and that it wasn’t right. He than goes to say, “I need y’all to move, I have someone else in line!” I was shocked! I have never been treated like that over something so little. He was extremely rude and didn’t even wanna help. All he had to do was apologize for this mixup but he didn’t. He didn’t even say sorry. He just kept being ugly about it. I than asked again if he was gonna help us and he once again said no. I said well I wanna see the manager. He said well you’ll have to wait I have to ring all them up first. I said where is she and he said in the back and I went and got her myself. Spoke with the nice young lady and she immediately apologized and fixed the issue. She than went and confronted him on his actions and he still didn’t apologize. I won’t never go back. If I was her I wouldn’t want someone like that working for me. But because of him I won’t ever go back! It wasn’t a big deal it was only a $1 but what made me soo upset was how he handled the situation- he didn’t handle it at all but with rudeness’ that’s what upset me. It was the principal. I wasn’t ugly to him one bit. I didn’t deserve that as a nice customer. Employees these days aren’t like they use to be.

La’Tae Pickett

2024-03

Called several times only to be put on hold each time. Could never get anyone to come to the phone. If I could give zero stars I would. Totally ridiculous and unprofessional.

Rachel Carswell

2024-04

Well stocked with a friendly helpful staff but the prices are a bit high

Your Local Guide

2024-02

We bought the cutest guinea pig :) lots of different homes to choose from, and the staff was very friendly. Thanks again!

Jonathan Barden

2021-05

This review is long overdue. It has always been a pleasure to shop with Pet Supermarket. It is very clean and well organized. The employees are knowledgeable and very helpful. Special thanks to Kerith and Maya, they are always welcoming, super friendly, and their willingness to assist customer needs is top notch. I prefer doing my pet business with non other than Pet Supermarket. And if he's still there, sweet Gavin needs a good home!

Denise Nelson

2023-08

Pet friendly, knowledgeable employees, can make appt with Mobile Vet for yearly check ups/shots

Jerry

2023-05

New manager was very nice and helped get 2 new butterfly koi to add to my backyard koi pond

Cynthia Ford

2023-12

The young man who helped me was attentive informative and just an excellent excellent customer service agent. 👏

Russell Ledford

2023-10

Nice little shop, however they are more expensive than some of the other places around.Staff was nice, and knowledgeable though.

Aaliyah Rudolph

2023-09

Everyone is so nice and helpful. I don’t trust any other pet store in the city to have everything I need with friendly service.

Jarod Brumley

2023-08

Love this store. They actually take care of all the small animals they sell. Quality products at a good price.

Jai Mc

2023-05

It was my first time at the location. The staff was more concerned about the conversations they were having amongst themselves, so I had to walk the store to find what I needed. When I was checking out they continued the conversation amongst themselves until I politely stated that I was ready. Which should've been obvious since I was at the register with my items.

Lydia Tritt

2023-05

The store manager, Jordan, was super helpful and didn't make us feel rushed even though the store was super busy and it looked like they were understaffed.Update: took my two pups in today and Quinterrius helped us out. He was very friendly and helpful and kind to my chaotic dogs.

lavelma lindsey

2022-05

I always have an amazing experience everytime I come to this store to shop for our dog; Oscar. I needed help with finding an item for my dog's teeth and help with selecting a bigger crate for our dog because he's grown. The employee displayed excellent customer service and put the crate in my vehicle for me. This is a nice and affordable store to shop for your pet.

Suzanne Burns

2023-05

Outstanding, I was unable to pick up the large bag of dog food, a young man that works there put it in my cart. Then he checked me out at the register. He then said please pull your car up and I will put it in for you. I did not get his name, but needs a raise.

Parker High

2022-05

Fantastic store with very friendly personnel. The fish department is immaculate, and their variety rivals that of nearly every pet store in Montgomery. I love going in every Thursday and seeing what new goodies they got in, whether it’s the cool fish or new plants for my planted tanks at home. Today I got a freshwater flounder, a fish I have never seen in a pet store in all my fish-keeping years. Remarkable findings like these are what keep me coming back! Maya gave me a tip on how to better feed this particular species; they prefer live foods to flaked! Who knew! She was also so kind and patient when I wanted one specific fish and took the extra time to get the one I wanted. Customer service like this is hard to come by these days and I’ve had it from a multitude of employees from there. If you’re in the Montgomery region, stop by, and this store won’t disappoint!

Keisha G

2023-11

Good service! Had just what we needed for my daughter's guinea pig!

C. J. Avery

2024-03

My new store for shopping for dog food for my new rescue furbaby.

denise lensgraf-landers

2023-12

Great service and great selection of items

Carol Roberts

2019-05

We enjoyed shopping at this store for our pet supplies. The staff was friendly and there was a good selection. We had some kind of coupon that offset the prices a bit. It was a little expensive but they had a really nice selection of pet supplies. It's certainly worth a visit. Also they had sweet potato dog treats at the check-out they were giving as samples and my dog loved them.

Tiffany Sanford

2023-07

I went in this location looking for the BEST kitty litter and Michael, the most helpful associate, told me which one would be best for my smelly litter box!!! Thank you, Michael!

Joey Adair

2023-05

They're a great place for all pet products! Their prices are outrageous! They should be more informed about the live animals they sell, in particular the bunnies!