Walgreens

Brian Larkin

2024-04

I’ve been using this pharmacy for over 10 years, about a week ago I tried to get 2 scripts filled. I was in the drive thru when I went to pick it up only 1 was ready. The lady, Ashley, was extremely rude to me during the process so I asked to speak to a manager which she replied she was the manager. So I just sat in the drive thru and eventually the store manger, Richard I think is his name, came to the window. After a brief conversation with him my script was eventually filled. A week later my bank notified me thst my credit card info was stolen and someone was trying to buy stuff at a different Walgreens. Same company, same city, different store. Coincidence or not? Because of this I will no longer be using this company at any store let alone the one on Carl t jones. Anyone reading this, please be careful about using your cards at these stores.

David Sharp

2024-01

Staff are intermittent as of 12-20-23 some of the worst in town. My wife called at noon today after out patient surgery earlier in the day and asked if they could have her scripts ready so she would have minimal wait time and they indicated yes by 4 p.m., so she waited until 4:30 p.m. to arrive. The staff indicated nothing was ready and she would have fill out a new customer profile. They could have called her earlier to do this online instead of waiting until she arrived and then had her wait in the pharmacy with other sick people almost an hour to work her in. This is why I no longer go to this pharmacy and will not going forward and now my wife understands my concern earlier. Not professional, not caring, not staffed enough and certainly not considerate at all with the personnel they hire. I see most of their former good pharmacy employees now working at the Publix pharmacy.

Pamela Ezell

2024-01

I have been a long time customer of this Walgreens and have been somewhat happy with the services until it comes to my insulin. I am a Type 1 Diabetic, totally insulin dependent...meaning I WILL DIE without it. I'm on my last bottle of insulin and just got an email this morning they've pushed out my pick up date for the 3rd time. It's not like I can go a day without insulin. If you didn't order enough a courtesy call would help. I don't have enough to fill up my pump so I have no choice but to find another pharmacy.

Riley Masters

2024-01

I wouldn't try and call. They do not answer when calling the pharmacy. I assumed they were on the phone with other people like the automated message said. But when I went in to pick up my prescription, phone was ringing OFF THE HOOK and they ignored it. Everyone ignored it.Also couldn't pick my scripps up until the next day. If I could've talked to someone earlier they couldve had them ready the same day.

Juan Carlos Paz

2023-06

I don't understand why people are so sensitive now this days!... oh wait a minute, I know why. Lack of patience and extreme narcissistic ideologies. I read mostly all the reviews and those are nothing but bunch of cry, cry babies. I been going to this particular Walgreens for more than a decade and I've never have a bad service or a complaint about anyone that works there. My prescriptions are always in time and we always get the pharmacist when we need them. And don't worry about those cry babies. You'll always have my business.

D Delaney

2023-05

I had a horrible experience attempting to get a vaccination. First the middle age white man who works in the pharmacy continues to say he can’t hear me. Which was fine then he asked my name which I provided. He then asked “well when did you make your appointment”? I replied about two hours ago on the Walgreens website. Then he stated well that can’t be correct because we printed the logs out 2 hours ago and there are no appointments on there. Mind you that is an issue for the business not the customer. (A professional response would have been allow me a moment to check on that sir. Not speaking to me as if I walked in randomly requesting vaccinations). I then asked if I needed to make an appointment at another location in a calm voice. Then he snaps no let me go check . At that point I politely told him I didn’t like his attitude and would rather go elsewhere, and proceeded to walk out. As I am walking away away I get about 10 steps and hear him loudly say I DON’T know what his problem is as a statement not a question. I then called and made an official complaint and was told the store manager would call. I got a call from the pharmacy Manager not the store manager which is who I was told would be calling and she apologized. Then Proceeded to ask me if there was anything she could do.?? Well I think reprimanding this rude employee would be a start of he is going to work in the medical field in any capacity he should learn how to speak to people. I am not your friend or coworker I was a customer.

R Spencer

2023-05

This pharmacy has been the source of repeated frustration for me in recent years. They routinely don't give me all of the prescriptions I've called in, I'm usually missing the most important one. (I know, I'm a slow learner...I should check the bag EVERY TIME). But I keep thinking the oversight will be the exception, but it has become the rule. An important RX called in before Christmas was not filled before the holiday, fine, but then days after the holiday I finally called and they said they had no record it was called in. Today was probably the last straw... for months now they been closed for lunch from 2 to 2:30 pm, I even checked online to make sure they were open, ok fine. Today I arrived at 1:31 pm to find they changed their lunch hour to 1:30 to 2:00 pm. It takes unusually long for them to do refills. One of our family members only uses Pharmacy First (on Whitesburg Dr.), and never has any problems like this. The employees seem nice enough, so I'm not complaining about them. It's their system... it seems broken.

kristin ardal

2023-05

The people who work here are very sweet. That being said , if your doctor call in a prescription and you need to take it in a timely fashion order to survive , you might want to use a different pharmacy. I have been here numerous times and been told they never got my prescription.

taliayha swoopes

2023-09

Melissa in the pharmacy is a angel she helped me when I was having a mild allergic reaction. She has great customer service !! I am so happy she helped me and definitely will be back !! Thank you so much !! With people in the world like you keeps it turning you go girl !!

Lauren Wyatt

2023-05

Worst pharmacy EVER. As a nurse practitioner who works with pharmacies on a daily basis, they are terrible!! I came to pick up my prescription and the tech said “it’s not ready, come back tomorrow!”. When the only issue was that they needed my updated insurance card but I had to fight to get that answered. And the techs sat on their phone texting while also assisting me. Their pharmacist might be good, but they need to look harder at their techs. Incompetence is a systemic problem but it should not and CAN NOT be when you are dealing with people’s medications!!

Harriet Westra

2023-10

The following post was made by another user 4 years ago. Nothing has changed." Pharmacy staff is very rushed—hire more people or expand to meet demand"

Jay Pow

2023-07

I go in to get some cigarettes @ 930pm and ask for two packs of Newport menthols and the cashier hands me two boxes of the wrong cigarettes. When I ask him if I can get the regular dark green Newport menthols he insists the cigarettes he gave me are the same kind. They most definitely are not. Now I’m stuck with two packs of cigarettes I won’t smoke and I can’t get a refund or even switch out the packs for ones I use. Absolutely ridiculous how about training your cashiers to get what the customer wants and not throw a fit when they ask for the correct kind.

Deborah Mcgregor

2024-02

The drive thru pick up your medicine needs major help !!!!!!Young employee that answered this Friday morning smacking her gum needs a class on how to talk to customers!

daniel brinson

2022-05

We had to go late in the night to get a prescription called in for an emergency and once we got home with the prescription we found out the pharmacist did not even mix the medicine or reconstitute it! This is extremely unacceptable thank god we have a nurse in the family that was able to do so otherwise the medicine which was extremely necessary to take tonight could not have been taken. We called to speak to a pharmacist or manager to advise them that the pharmacist gave us medicine that could not be taken and did not do their job to prepare the medicine and of course no one would answer the phone!

Rick Davis

2023-05

I got in line at the Pharmacy drive-thru 20 minutes before they would be closing for lunch. Service of the three cars in front of me progressed very slowly. When the last car head of me pulled away, I moved forward just in time to see the their window blind coming down. YUP, they kept me waiting 20 minutes and then blew me off. That's not how you treat a long-time customer. But it is how you lose one.

Charley Allen

2024-03

Cassandra was super helpful and kind. I really like this Walgreens!

James and Tara Hutchison

2020-05

Terrible customer service in the pharmacy department by Kevin. We went to this Walgreens in between training assignments for the Navy. I am currently 8 and a half months pregnant. I had two prescriptions that needed to be filled. One of which was fine, but the other needed my docs authorization for the refill. That is standard for that particular medication, and at all other Walgreens has never been an issue. Kevin proceeded to inform me in an untactful manner that the medication was expired and had no other refills allowed. Both statements were untrue. The medication did not expire until 2020, and while the prescription required my docs authorization that can be obtained very simply by contacting my docs office like every other Walgreens has done in the past. If someone does not want to do their job then get out of that field. I will never go back there or encourage anyone I know to go back.

Hans Glomme

2021-05

Until today I was very satisfied with Wallgreens. Today I went there to find out if I am eligible to receive a Covid 19 vaccination and if Wallgreens uses Johnson & Jonson. The female pharmacist was very friendly and told me that they would use Phizer as the vaccine. When I asked her if she could tell me where I could get vaccinated with Johnson & Johnson, a pharmacist of about 30 years interrupted me in a very rude way and said that they would not give me any information. I think a "We do not know" or "We are unfortunately not allowed to give any information like this" would have been enough. This was in any case, the last time I visited Wallgreens to Carl T Jones. Too bad you can not also give 0 stars. I have rarely met such an unfriendly person. On the one hand I have been a customer there and on the other hand I am much older than the young gentleman and therefore deserve a little respect.

Katie

2024-04

Ray in the photo department is so helpful! Great customer service

Thomas Newby

2023-05

Check expiration dates. My Mom was recently prescribed pain patches by oncology. When I got them home from Walgreens the expiry date was 10 months ago! Everybody makes mistakes but this is a whopper. It is beyond shocking how many sets of eyes missed this mistake on such a critical and controlled Rx.

Jacqueline Gainer

2023-05

I'm not one to write reviews or complaints, but this place is truly that awful. If I could give 0 stars, I would. If you want to be treated like an actual person and not a piece of garbage, do yourself a favor and DO NOT use this particular Walgreens as your pharmacy of choice. Literally any other place will do....I will never go back here, for any reason.

Brandi Edmonds

2019-05

Hubby went to pick up my daughter’s prescription today and they have no medicine and we are not even in their computer system...🙄 Been going there for 5ish years off and on. My husband definitely gets super mad 😡. He calls me in an attempt to clear things up and while I am on speaker phone the pharmacist walks off and says “Im not arguing with a phone😯”. Now I have to go to Walgreens to show Terry P. the notification on my phone that says my prescription exists!! Get to the store. Calmly startover. I say you know you could have saved me a trip if you had taken the phone from my husband and agreed to talk to me over the phone. To this he scoffs and rolls his eyes 👀!! Transfer prescription to Grant Pharmacy eventhough I have to drive to get it! In the 20 years when i use Grant Pharmacy I get exceptional service. One day they forgot to put my prescription in my bag and drove it to Huntsville for me!! I never meant for this prescription to go to Walgreens but my doctor sent it there and I gave them the benefit of the doubt because we use them for little stuff and things that we need right away. I will never use them again and Terry P. will sleep just fine tonight because apparently he doesn’t have to say Im sorry for your inconvenience. Im sorry we couldn’t find your daughter in the computer and you had to make two trips!! Nope just a scoff and an eye roll! Obviously his pay is not tied to customer satisfaction. Im just one less customer for him to worry about!! Oh well I will miss the convienence of running in the store for multiple other things!!

Gwen Sharifi

2018-05

VERY, VERY, VERY poor customer service! I was waiting to submit a prescription and no one acknowledged my presence for 20 mins. This says a lot about this store. Unfortunately my insurance has a contract with Walgreens. I have since started using another Walgreens. I was very disappointed. Seems they could've at least said" we will be with you in a moment."

DESTINI

2023-05

can NEVERRRRRRR get in touch with the pharmacy. it’s been times where i was on hold for AT LEAST 30 mins. so now instead of being able to call, i have to drive up there for things that could have been handled over a simple phone call. very inconvenient

Dominique Isabella Hudson

2020-05

The pharmacy tech, I believe her name was Margaret, had such a nasty attitude toward me!! She seemed so irritated to have to do her job. Kept cutting me off and was such a smart elect. Sad. To be honest all the staff just had nasty attitudes, all looked miserable and didn’t even smile at me or say hi or anything. but she was who I dealt with the most. Not going to be back to this location and that’s a fact. 👌🏻

Michael Shull

2021-05

The man behind the counter was unfriendly and did not seem to grasp the concept of a HDHP. My prescription was filled name brand and my coupon was only good for generic. I asked to have it reordered generic and he gave me grief about it. Pardon me for wanting to save $200.

Daniel Walker

2019-05

Ridiculous. Takes 3-4 hours to fill even the most basic prescriptions, don’t even think about getting something called in after noon and getting it the same day. Pharmacy staff is very rushed—hire more people or expand to meet demand.

Allie Ploense

2023-10

Sat in line for over an hour waiting to get a prescription, I would recommend using a different pharmacy.

Marcus Smith

2023-08

By far the worse pharmacy in the world...the associates openely discuss patient personal information beginning with the lead pharmacist

Aaron Lutz

2018-05

Very nice staff. Always very nice welcome when you go in. Shelfs are always stocked. Never had a problem finding stuff I need. They have a balance reward system that you can sign up for and it is a must have. It refunds money to you as you purchase items there.