4.2 (57)
2143 Winchester Rd NE #100, Huntsville, AL 35811
(256) 858-8591
petsense.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tracey Neal
2024-03
As a groomer for over 20 years now, I'm happy to call this store my employer! The customers have all been very welcoming and kind! Maybe I should move to Alabama! This dogs mom was so happy I didn't have to shave her sweet darling of a dog! She was nervous at first but once she settled down she was a wonderful guest!
Baylee Adkisson
2024-03
Always so helpful and kind! Thank you for supplying the community ✔️🐕 🐾
It's Me
2024-03
The young man that works there was very helpful with helping me get everything needed for my fish. Also, this store has a great treat selection for dogs and he helped find treats made for bigger dogs. Love that the store is always clean and that they have knowledgeable staff.
Joe Henderson
2024-05
The store manager Tina is rude and unfriendly to minorities. She talks to be staff like they are trash and beneath her. Petsense needs to do better . I will be filing a complaint with the corporate office.
Michael Morgan
2023-12
Super friendly and helpful staff. The store is spotless and carries everything we need.
Amber May
2024-04
This was my first time visiting this groomer and needless to say, I will NEVER return. To make a long story short they hurt my pup!Upon entry at the visit he was checked before grooming for any injuries or concerns I had. Nothing! I get him back Sunday afternoon and he seems fine. By Monday night he’s fixated on his tail. He’s biting at it and yelping.By Wednesday afternoon I’m doing a thorough check of where he’s biting and it’s his tail. They cut my dog. I have a pending vet appointment and will update then!The store is being rude and refuses to issue me a refund. To be continued…
Brian Watson
2024-05
Always has what I need, but $16 for ONE frozen rat??That is insane with the price gouging. I can get 3 frozen rats, same size at animal Trax for that much.The prices here are absolutely absurd.
T T
2023-11
What am amazing store. The store manager and staff are so friendly, knowledgeable, and helpful. Love this pet store!!
Felicia Graham
2024-03
Love the staff they were so helpful and greating!
Samantha Smith
2023-08
The employees are awesome but the management is not. On multiple occasions the store manager has been very rude to her employees where customers could hear and see. I can only imagine what’s happening behind closed doors. I’m sure I’m not the only customer who’s been made uncomfortable by these actions.
Anita Robertson-Rector
2024-01
Asked to hold animal and was told no, i get it, just not the way i was told no. Also trying to get crickets is a chore. Sometimes they have them.
Kassandra Gomez
2023-06
Highly recommend...very helpful and knowledgeable about products/services. They love on your animals while you're than..and are happy to help. Very patient and kind! I had an issue with my transaction and kept trying to get the items I needed for 2 days. She was nice enough to put my items behind the counter to save them until I resolved the issue to come back the next day! I can't remember the woman's name but she was amazing!!!
Haley Campbell
2024-03
Kevin is a very helpful person in the store
Susan Wiggins
2023-07
Friendly and knowledgeable customer service. Wide variety of pet items. Reasonably priced. They will price match other stores price if you can find it at a *lower price, *nonsale price
Raymond Carter
2024-01
The staff is always friendly and helpful.
William Klimeck
2023-07
Fantastic store with a great variety of amazing products and awesome staff
Jared Stedham
2023-09
Please update temporary hours on google. I just checked that you still close at 8 but there's a paper notice on the door stating otherwise. Now I have to drive all the way out to Petco and I really don't have time for that.
Robert Witbrodt
2023-06
Very helpful people, good selection of live and freeze dried lizard food.
S. Townsend
2023-05
The store is really clean and well stocked. Unfortunately, the cashier is unprofessional and a tad rude. Every time my family come to this establishment we never receive the warm welcome other patrons have upon entering the store. They're very short with us when asking them for assistance and it's very noticeable and unwarranted. If you can only be professional with certain "types" of customers maybe find a different career where you don't have to be around people with diverse backgrounds and cultures.
Stephanie Johnson
2023-05
Lots of choices that other local big chain stores do not have. Nice, helpful and courteous employees.
Nate Matthews
2023-05
Friendly staff and a small but useful selection of guinea pig food, hay, treats, ect.
Jasmine Hanonu
2023-05
Nice store, very polite and helpful staff.
Danielle
2023-09
I have been promised that a Manger would be there before they closed. She was never there. From what I have seen the Manger is always in her office or in the back or the bathroom. The employees seemed to always be walking in eggshells when she is there. They kept telling us there will be a Aquatic restock it didn't happen till the district Manger was there to fill in for her, loved him.The employees are awesome but the management is not. On multiple occasions the store manager has been very rude to her employees where customers could hear and see.
Valeria Hampton
2023-11
My go-to place for pet needs
Tabitha Turk
2023-05
Never had a problem! Any time I go and i have question they always help
Hot-headed Trinity
2023-05
Very nice place for your pet needs.
John Hughes
2023-05
Good store, good variety for your pets
avery youngblood
2023-05
I was in line, a German Shepard, turn and snapped at me. The management said they can't control every dog that barks. Look, this was more than a bark it was a aggressive attack stance. You should be able to go to the store as a customer without fear of an attack.
Derek Robertson
2023-10
This store cannot keep a groomer for some reason. The new groomer they hired quit after a week. If you need a groomer go somewhere else.
Randy Ellen Nolle
2022-05
Charity and her assistant did a wonderful job! My Flat Coat Black Lab is shiny and very handsome!They were extra kind as he was a little nervous ! Spectacular job!
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-6 PM |
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