Michaels

Paul B

2024-02

Fantastic store. Unlike a different craft (and fabric) store chain in the area, this store is reasonably neat and well-organized. And if you can’t find something, the employees here are super-friendly and will do their best to help you find what you’re looking for. Also, their hours are fairly late - I was able to save a late-night project by running over there and picking up what I needed.My go-to craft store.

Brandi BIng

2023-05

I'm blown away with how bad the store is not picked up and managed.Their stuff everywhere, things are not in their right place, and boxes all over the floor. I've never been in a Michael's this is this horrible. The management here is horrible for having this store like this.I used to work for this company many years ago in Texas. I know for a fact this is not how this store should look like our run.

Gail Esch

2024-01

That store was a slight disappointment. Not marked with prices in several areas. Couldn't find what I really needed so will go elsewhere. This store is not the Michael's I'm used too. It's small but the disarray just made it look run down and dirty. Staff was fine. No complaints there but I will never go back. I will try the one on University from now on. I moved 37 miles outside of Huntsville and have always preferred Michael's to Hobby Lobby. I still do but this one? Not so much. Goodbye Hampton Cove! You close your doors, ai will not miss you.

Katie Davison

2023-12

Great . Great prices I wish they had more deals on shirts an long sleeve an maybe more iron on transfers or cheaper price on the transfer paper they have because it's ridiculously high. But Great service store was great many options . An I plan t keep going back . Online shopping is wonderful as well

Aaron Johnson

2022-05

Much better than I remembered. Very elegant and festive with a wide selection of holiday decor. Definitely on the pricier side but if you're looking for ideas this is the place to go.The staff was also very kind, polite, and always ready to lend a helping hand. Will definitely come back!

Kennedy Terry

2024-04

They have really good crafting supplies! And when they’re out of something for an online order they pick good very similar replacements!

Mary Beth Rich

2024-03

Staff was helpful. Store was clean. Lots of options. And even found some things that I couldn't find anywhere else.

Briana Garrison

2023-11

It's a standard Michael's full of craft supplies. Clean facility. Helpful staff. I visit frequently and will return again. One nice thing that they stock are kids activity toys, such as the make a volcano or build a robot sets.

David Howard

2023-11

I can't express how incredibly disappointed and frustrated I am with the service I've received from Michael's. I've been trying to have three movie posters framed since August, and what should have been a simple process has turned into a two-month-long ordeal filled with errors and delays.The first sign of trouble was when I received the framed posters after an excruciating wait. To my shock and dismay, the posters were damaged inside the frames. This mistake alone should have been enough to demonstrate the utter lack of care and attention to detail within Michael's.But the problems didn't stop there. Michael's had to reorder the framing materials twice because they somehow managed to measure incorrectly not once, but twice. These delays extended the process significantly, leaving me without my framed posters long after I had initially expected to have them.To make matters worse, it seems that Michael's is struggling to retain staff. This constant turnover was evident during my multiple visits, and it certainly didn't inspire confidence in their ability to get the job done correctly and in a timely manner.All in all, my experience with Michael's has been nothing short of a complete and utter disappointment. The inability to measure correctly, damaged merchandise, and staff turnover issues have left me frustrated and regretting ever entrusting them with my business. I will be taking my framing needs elsewhere in the future.

M. McLand

2023-11

I had a very unnecessary experience tonight at this store with cashier megan(short dark hair). Not only was she extremely rude, she made a simple exchange hard because she was too busy talking to another associate. She didn’t greet or say anything to me when I walked up. I entered my phone number for the rewards and for some reason it didn’t take it but she didn’t inform me. She didn’t thank me or say anything when I left. I noticed my rewards wasn’t on my receipt on the way to the car, so I came back in. She wanted me to pay for everything again and kept going back and forth with me that she couldn’t do it any other way. A manager just so happened to walk by and when I explained that I just simply wanted to add my rewards and a gift card would be fine since I’m literally repurchasing the items. She did the return with no problem. All megan had to do was simply call a manager if it was beyond her level instead of making it seem like I asked for something ridiculous. This isn’t her first time being rude and I definitely emailed corporate this time.

Jeannie Wilburn

2020-05

Nice selection of glitter and sequins but the yarn selection was not good. Compared to my local Michaels is very lacking in the yarn department

Lance Bernhardt

2023-10

I have bought items from this store before. This store carries a better selection of everyday crafting items, at a reasonable price. I also want to create my own Halloween costume by wearing a shirt from Michael’s customized with iron-on letters that will say: “Super-Lance Phenoms!” Like, the word phenomenal. I want to look like an athlete. Thanks!

Ginger Hammonds

2023-12

Worst Michael's I've been into in a long time. Boxes and buggies everywhere. Merchandise piled up and in the way, out of stock or don't carry so many essential things! Very disappointing.

Essalyn Long

2019-05

Standard craft store. Good coupons and good sales. Would be 5 stars but even though they accept competitor's coupons, I couldn't do them on the same transaction. So I had to wait in line for another 10 mins in order to use my coupon.

Stephanie Gonce

2024-01

Worst Michael's I've ever been to.Store was messy and lacking stock. Customer service was the worst I've experienced in a long time. Will never return to this store

Aurora Jordan

2023-11

I don't think I have ever been to Michael's and seen a single employee to ask for assistance on anything, and that damn rolling ladder is always in the middle of an aisle making it difficult to navigate, especially if you're disabled. There's no way a wheelchair or rollator could make it all the way around that store. I prefer the one in Madison.

Shawn Gibson

2019-05

I liked this store, usually I'm a Hobby Lobby fan but this store gives Hobby Lobby a good run for their money.

The Stig

2023-12

Michael's is OK. Their staff is top notch, but their stock is somewhat lacking when compared to their competition.

Markus Jarvis

2023-08

Nobody was around to check me out as me and another gentlemen waited patiently. Finally got tired of waiting and decided to go to Hobby Lobby instead. Hobby Lobby's selection and prices were significantly better and they actually had staff doing their jobs.

Kitty Carson

2023-05

Clean and well laid out as far as organization goes, but I wish they had a better range of yarn on offer and took better care of it. I can't tell you how many times I picked up a skein and it fell apart in my hand or had a huge pool of yarn barf tangled underneath it.4/5 for cleanliness but lack of real range of products.

Terry Pitman

2024-01

Always have what I'm looking for and customer service is top notch.

LordCaptainBamboo

2023-10

It is a smaller store, but they have a good selection of painting supplies. I like to buy my golden acrylics here. They also have some sparkly rhinestone type things.

Samuel Vital

2024-03

Everyone was really nice had no issues finding what i needed

Must Or Bust

2023-05

Did not have what we needed and the worst part is asking a very sedentary employee a question and getting more help from a corpse than a paid worker who is not busy. I’m sure we pulled her from her binge watching of her favorite show. And managers are happy just to have a warm body occupying space with a company shirt on. Sad days America. Online customer support from a bot is better and that’s sad. Remember the “I just want a real person” line? I’m good with bots.

Kimmie Osbourne

2023-12

Clerk avoided assisting me because she "was busy". Lots of empty shelves

Kim Mckinley

2023-05

It was a bit confusing today trying to keep up with prices before checkout a little difficult when you get to register and items are rang up two to three times then voided leaving a difficult receipt to read. I'll be better prepared next trip. Beautiful items good after Christmas sale!

Carrie Rutledge

2019-05

Favorite store hands down, I use everything from there as a artist I love it and hobby lobby!

Towanna Wilson

2021-05

This location was great! The staff was transitioning from Christmas to Valentine's and Black History month but the aisles were clear.The store was well-maintained and organized. Items were in stock and I found some really great buys!!The staff was amazing. Everyone was friendly, courteous, and helpful. A Christmas item did not ring up correctly, the manager quickly came to the registered and adjusted the price! I will definitely give this location two thumbs up👍🏽👍🏽!

Nedra Eddins

2023-05

I went with my granddaughter, she wanted an "Elf on a Shelf" we were able to find it there. Checking out was awful. Over 20 people in line with 2 cashiers, so wait was ridiculous. I want to add that our cashier was cheerful and polite in spite of the grueling situation she was in. Shame on Michaels management for allowing this situation.

Mrs Beauty2Shoes

2022-05

I missed a UPS delivery & there was a (pickup) access point address on the sticker📦turns out it was Michaels... they were quick getting my package to me up front & I appreciated that😄