Big Lots

Stephanie Hazen

2023-11

The store is clean and organized… good prices… but that’s not why I’m writing this… Queen is the SWEETEST person I have ever run into. She was so incredibly kind to me and my daughter. I ended up hugging her before I left the store. This is the first time I’ve been in here but I will be back AS MUCH AS I CAN! Couldn’t ask for a better experience!!

Katrina Thompson

2023-06

customer service in Furniture was very helpful. it seemed as though they were redoing the store but, that man made sure that he took time out just to make sure that I was getting what I wanted.I hope they are adding more products because that was really the big thing for me.the whole store seemed really empty and the items seem to be in different places than where they would be usually.

Lois Ringo

2023-08

Very clean store, organized well no clutter a lot of good prices, and a wonderful staff friendly and professional

Susan Porterfield

2023-05

Always satisfied great customer service. Management team and staff are extremely helpful. Love the sales and promotions they always have…

Johnny Hart

2023-05

Love it because it's a clean place and organized easy to find what you want need better parking space but I love this store in the store staff for their help and kindness towards seniors thanks Big Lot

Leticia Garza

2023-05

Disappointed. I have a $5.00 coupon that expires on October 17th at 11:50 PM. The cashier didn't call the manager to override it. I called Big Lots from my car speak with the manager. I explained what happened and asked if employees are not allowed to contact the manager for issues. Second instance where the manager should have been called, but wasn't. This is the Homewood store on Green Springs. I asked that she cancel my purchase.

SoulSweets Pepe

2023-05

The Homewood Job Lot is like no other. The management team there 1as in most places after covid is stretched thin and overworked. This fact however does not interfere with this location going above and beyond for the customers examples are, stopping what they are doing to assist me with finding prices instead of telling me to just take it to the register like other stores, this is extremely important tome as I am usually short on time with 5 kids and also trying to stay within budget. 2. Reminding me about coupons I had totally forgotten about which ended up saving me $57.65 this visit. 3.When I got to the register and could find my account after 3 phone number searches still couldn't find my account instead of rushing me or telling me to call customer service or look online like other stores do they opened another register to help the customers behind me and continued the search until we found it. This store went above and beyond today to keep my business and they will be getting plenty of it. Thank you for your dedication to Big lots customers in Homewood

Jasmine Moss

2020-05

Had a great experience. Went in looking for Christmas decor. Items I wanted were on top shelf. James went about and beyond to help me locate all the items I needed. He also help front end when line was getting long by opening second register. Checked me out and held great convo. Will definitely be back.Greatest customer service experience Ive had in YEARS.

Dortesha Samuels

2021-05

I asked two male employees for two very specific items. One guy told me the item I asked him about was out of stock. I believe him because I was doing some late gift shopping. The next employee I asked was stocking Christmas mugs. I asked him and showed him the item I wanted. He sent me on the other end of the store. I came back and asked was he sure it was in the area he sent me to. He said yes. This wasn't true. He stocked the very mug I was looking for on the next aisle before I came into the store.

mike lyons

2023-10

Had nothing for Halloween but half the store is ready for Christmas. It's only September.

Justin Washington

2020-05

James back in furniture department, along with the manager on duty, JC made our experience beyond pleasant. They helped us find what was needed, apply a few discounts, and even had great conversation with us. But above all, they did not try to overall us on any products in their store. Thank you both for an extremely pleasant experience. Will we be buying more furniture in the future.

Courtney Carlisle

2022-05

Had the best customer service experience! Was looking for a comfortable futon and the worker went to the back for us to test the comfort and telling us about the 15% new rewards member discount. Would recommend going to this store.

Robert Evans

2018-05

You can find some good deals here but you also have to look out for junk.

AndTeeter

2020-05

Great deals on patio furniture. I was even a day early and an employee told me that they go on clearance the next day. He didnt have to do that and it saved me over $100. Outstanding customer service there! Most places the people wouldn't care enough to even know when it goes on sale, much less actually help the customer out by letting them know. 5 stars from me.

Linda Clark

2022-05

I enjoy going to Big lots whenever I need assistance to find an item management or the person at the register does not mind coming from behind the register or stop doing what they are doing to help you find what you're looking for very nice customer service

Michael Sartino

2020-05

Love shopping here. Not many big lots around

Linda clark

2022-05

I love going Big Lots on greensprings here in Birmingham Alabama they have everything you need and a little more I always spend more money when I go in there customer service is excellent. From the managers to the cashiers.

Kristi Gill

2023-05

I am super glad that I "re-discovered" Big Lots.I love the bargains & the variety. They have everything!

Derio Briggins

2023-05

I was a little disappointed because there were no side tables to select from, but other than that the shopping experience was good.

Aliyah Walker

2021-05

It was multiple things that wasn’t in stock but I did find replacements. The store leader James Tenney was the most helpful person I have ever met and even though I became frustrated with trying to finds things and because of him I will definitely be back!

Nicholas Bower

2023-05

Store was clean well stocked but not much help from associates

Aisha Lee

2018-05

Always good customer service. Everything is always organized and in place when I come here. If you like to be able to come in get what you need and leave without having to search for your stuff and wait in line for ever to check out, this is the place for you!

Jitendra Sharma

2021-05

We had a wonderful experience at Big Lot Home wood location with customer service representative James. We were there to look for outdoor furniture and he helped us to pick the right one . I will highly recommend this place to anyone. James customer service was excellent !!!

Avis Thompson

2023-05

Do not like the new store arrangement... Aisle too close together... Kind of tight not spacious... too confusing..Like the old store set up!!! Better

Lisa Mardis

2020-05

Great location and price but cluttered. It discouraged me from shopping more to see selections. The placement of items in front of store turned me away from curiousity I. Foods in front seemed out of place and should be somewhere elseI look to left when entering stores and what I see 1st determines if I'll spend time and money there. Staff are friendly.

Melanie Taylor - Coleman

2018-05

The area in which this store is located is questionable. I did not feel safe here even with my 6’3” son escorting me. The prices seemed high for such outdated designs. We were shopping for towels and bathroom rugs. I would not recommend this store or the shopping area in which it is located.

Shelby Wehrwein

2021-05

Very rude furniture manager (Melissa). Was sent to this store from the Trussville location due to them not having the recliner i wanted in stock. Was assured I would get the same sale price at the Homewood store. Very poor customer service after driving out of my way for her to just tell me no she would not honor what I had already been told. Called the trussville store back, and Stan was very helpful and ordered the recliner for me at the sale price that was listed. I should have just been patient and stuck with the Trussville store to begin with as they provided a better experience and competent staff.

Kuntreeboi22

2023-08

Mr James at this place is a super hero. He alway make sure I’m covered…thanks man

Toni Tucker

2023-05

Not clean, can’t find help sometimes but when you do they are very nice

julie sutherland

2021-05

Clean, Well Stocked, & Courteous Staff!.....I Took My Elderly Friend Lady To Get A Queen Mattress Set. Very Nice Selection, But Out of Stock! Store & Vendor Do Not Have A Regular Schedule. Maybe Covid19, Related? They Were Not Able To Guarantee A Date On In-Stock or Delivery, 3wks Out As Needed. Next!! Smh.