Walmart Supercenter

J. Bacher

2024-01

Walmart was one of the only low price sellers that appeared to apply markup, equally to its inventory. There was a time when Walmart had nearly anything one might need, in stock in store. Walmart stores do not cater to customers the way they did when they were owned & controlled by the founding family. Now Walmart markets only the items that sell quickly, not sitting in inventory. Walmart is still the best place to buy the items they sell, as others locally inevitably charge more. I still shop Walmart, even though many of the reasons I originally shopped Walmart do not exist now. All employees were originally very helpful, aisles were always clear, and shelves were well stocked. Today, aisles are often clogged by pallets of items waiting to be stocked on shelves. I have encountered many aisles completely blocked by unstocked inventory. The fact that in store shoppers now have to compete with Walmart's own employee's and their larger shopping carts is certainly less desirable. Walmart employees shopping for curbside pickup or delivery collect items for those who want to drive up and have their purchase loaded in their vehicle. There are situations where that may be desirable. However, I find that meat and produce items vary greatly in quality. Some produce is not fully ripe, some is beyond ripe, and some is decaying and / or molding. There are limited items available at the fresh peak of ripeness. Items of meat vary in quality. Some cuts are nice and lean, or nicely marbled, while many of the same cuts have significantly more fat and gristle. I prefer to select each item myself. I am certain to get the freshest, ripe produce and meats that are the way I like, without gristle and a large percentage of fat. Times are changing quickly, not always for the better. Would shoppers ordering items for pickup or delivery still buy from Walmart if they had to shop themselves?Are shoppers that would not shop in store with Walmart, becoming customers solely because they do not have to shop in store? Successful marketing is achieved in many ways. Competing with an online only marketer, by providing curbside pickup, or delivery may help maintain market share. But the most successful companies are the ones that provide something unique. Walmart achieved its greatest success with its original marketing plan. Losing sight of what allowed them to become the world's largest retailer and trying to imitate another won't bring more success. Walmart would do well with better selection and better pricing. It amazes me that Walmart's Fort Payne Supercenter is not as clean and well stocked as most of the other Supercenters in Alabama and other locations. It is very rare to be approached by an associate inquiring if you are finding what you need or if they can help with anything. The Instore shopping app is usually not accurate with product location. Additionally, items indicated as in stock often are not. Yesterday, I was looking for a bug spray when an associate told me it was back in the outdoors department. The app said row J6, in the rear of the store, by laundry items. This time, the app was correct, and the associate was wrong. I have also started to use the self check-out. I often found extra charges on my receipts when going through a Walmart staffed check stand. I still shop Walmart for certain items we use daily. However, I have determined which local grocery stores I prefer to shop for meat and produce. Certain others have much better selections of meat and produce even though they may be a little more expensive. I think the pharmacy is the best department at this location. The staff is always prompt and curteous. The pricing is competitive, and the convenience of obtaining vaccinations quickly and easily is truly beneficial. My impression is that the store management is likely focused on the numbers produced to budget, not the day to day customers' in-store shopping experience. The store is often very crowded at peak times. The parking lot is often crowded and disable parking unavailable.

SSgt. Swiney

2023-12

I needed to stop and pick up some last minute pies for Thanksgiving dinner. I needed a pecan pie and and apple pie. They were busy to say the least but were still well stocked with most Thanksgiving related items. The store was clean and orderly. My only complaint and the reason for only 4 stars was the lack of human cashiers. Great store otherwise.

James Lee

2024-04

Had to get a tire replaced on my car and was running late auto care center closes at 7pm got there at 6:15 and Josh said I got you and got it in and changed in no time and was more than just helpful he went above and beyond to make sure I got on my way great service Josh is very courtesy and professional definitely deserves to be recognized for the manner in which he present himself

Wendy Robertson

2024-02

Nice selection here and definitely improved in the last decade. Interested to experience the next wave of change with Walmart and hoping it may include a running total on the shopping cart or on the app so items are not left at the checkout due to budget restraints.

Amy Brown

2024-03

I have worked there several times before and I shop there all the time. It’s a pretty busy Walmart location, they do have the Walmart Delivery Service (Spark) at this location also. Over all a great place to work AND shop at.

Bman16

2023-12

The employees were very nice, the check out conveyors were clean ! I saw some of the cashier's cleaning their check out conveyors to. My Walmart where I live is very dirty I don't even want to put anything on the checkout conveyors. It was really nice to go into this Walmart because of the very friendly associates and the cleanliness of the store!

Robert Shipman

2023-05

If I could give negative stars it would be a 5. Absolutely no customer service People waiting inline or workers just standing around

Michelle Holliday

2024-04

They have a good selection of items and this location carries Goose Creek candles and wax melts 🙂

Debra Mozeley

2024-04

It gives me anxiety because of so many people lol and it's like a black hole that sucks you in, but I can always find what I want or need, and the grocery delivery is great!

Jan Newsome

2023-10

I've done a few pick ups at this Walmart. I don't live here. I was picking up items for family members I was in town helping. I found the pick up area dark. It wasn't well lit, at night. I think you need to light the area better. I also did a pick up during day, before the evening pick up. Your pick up area is opposite of any pick up I've been to, it's on the Garden side. Turning into the parking lot you don't have a lot of signage showing where it is. I saw one "flag" on a pole & the pick up signage on the building, which is hidden by the Garden roof depending on the direction you come into the parking lot.

Anthony Blevins

2023-06

Needed propane exchange, was told no one available. Pretty bad that a manager is too lazy to walk outside and then your sings says to visit garden center between 7 and midnight. Maybe someone should update signs if you’re still going to keep closing at 11. Covid is over. Time to bring back customer service.

Charlotte Meadows

2023-11

The guy at the register was very helpful.. but the Cigna food card didn't work..It turned out good just the same,I just paid a different way.

Specialk IAMNME (Lo)

2024-02

Waited 20 minutes for some help in paint department. Asked 2 associates to get me some help. All I wanted was for someone to shake the paint. Walked out without the paint.Wont go back there.

chris Black

2024-01

Really really bad management my dog could manage better than this no associates get punished nor suspended for threatening or just straight hitting and then expect us to tear them with respect not from me

Michael Jasinek

2024-02

The service here has been great, it's nice to start your day off with happy people

Bobbie Brown

2024-04

Found all I needed but one item. The lady at the self check out was nice

Judy Talley

2023-12

I don't believe in self check out cause our parents need to work it's taking jobs away. If you don't trust customer's at them shouldn't have them! Don't video me without me signing a form it's ok to be on video

Morgan. White

2024-03

Hard working staff all around, sweetest employee "sister" who works upfront helped me.

Dennis Langley

2024-02

Great location. Well stocked. Friendly people. Highly recommended!

Dale Williamson

2024-03

This Walmart is clean and has a wide selection of merchandise that I needed. Friendly staff and very pleasant.

David Tigue

2019-05

The bathrooms we're horrible. Both urinals we're covered with trash bags and had out of order signs on them. So someone decided to urinate in the sink. It smelled so bad I opted out of washing my hands and instead bought hand sanitizer. Absolutely disgusting.

Tonys Carrie

2023-10

It's a grat place to shop! Friendly employees. They are always eager to help. I can usually find what I need and get checked out quickly. This location is also one of the cleanest.

Bruce Teutsch

2023-10

What an amazing store. The floors were clean, the shelves were stocked, the employees were friendly, And the store was neat and clean. Even the parking lot was clean. Unlike our Walmarts here in Shreveport/Bossier Louisiana, which are disgusting, nasty, and employees unfriendly, this Walmart in Fort Payne Alabama was outstanding.

Angela Rich

2024-02

Out of stock like most of the time most of the items I was going to purchase was higher at register than priced in shelves. Asked several Walmart employees to help no one did. This has to be the worst experience at fort Payne Walmart ever

Maxwell Walden

2024-01

Just bought Oral B brush replaceable heads for my needs except Selenium vitamin just like other Walmart stores I already look.

Angie Turner

2023-05

Got my ring size even though the lady told me my hands would swell.. I've been losing weight, guess she didn't think it was enough 😂 Now I'm waiting to pick it up and it's been about 25min.. 🤷

Paul DeShun Johnson

2024-04

I like this walmart way better than the one in Scottsboro

virginia ballinger

2022-05

The main item I ordered ended up not being available and canceled and it took a good 40 minutes or longer to get the rest. The cat litter I got had water damage on the box along with other damage.

Mace Black

2022-05

Even after the remodel the store still seams dirty compared to others. The bread aisle is always packed, because of how narrow it is now.

Justin Canada

2023-10

Usually good experiences here, but today I was accused of trying to steal a $25 jug of pre-workout that was clearly scanned on the recording as was on the scanned items list. Next time, I'll just leave all my $#i+ laying there, get very ugly, and walk out. Sit on one and spin wally world