Lowe's Home Improvement

Michael

2024-04

Waited all day 3 /24/ 24 Sunday for dryer that never came as the day went on I called the store to find out if it was still being delivered and was assured it was on the truck and would be delivered. We'll today is Thursday 3/28/24 still no dryer no phone call and no service. What a great company!!!!

Tracy Widner

2023-05

We bought a 7.5' Hudson Pine artificial pine and to our dismay there wasn't a plug from the tree to the electrical outlet. The store management refused to give the power source plug to us. We have normally shopped with Lowes in the past with our military discount and friendly sales associates but will return this tree and likely never return.

Brad Hood

2024-02

Bought a washing machine for daughter’s new apartment. Todd was super helpful! Great buying experience!!

David Budlong

2024-04

Ordered a lot of lumber online and picked up the next day. All went smoothly and courteous employees.

Carlton Pittman

2024-04

I LOVE LOWES! It's my "Go To" store for all my projects. It's always clean and well stocked and the staff is always friendly and helpful.

The Foraging Family

2024-03

Superb customer service and knowledgeable staff; one associate spent almost an hour with us making sure we got everything we needed for our DIY home project (had a smile on his face the whole time too). 🤩

Denise Doty

2024-04

The associate helped me find what I needed and helped me figure out which item would be better for the project. Very helpful!

Janie Moore

2024-03

The man at Custmoer Service was so very rude. He left 4 people in line waiting while He was on the phone. I told him how rude he was , and the Manger , but nothing ever happens to the employees

Amanda Grace

2024-02

The next time I’m at this Lowe’s and the only register that’s open is the self check out, I am simply going to put my items down and leave. Pay employees.

Danny LaMunyon

2024-03

I probably spend more time and money than I should here. I could probably spend a million dollars at Lowe's and still want more stuff. Under cabinet lights will be my next project.

Dax Stiefel

2024-02

Couldn't get any help ...the guy in the electrical department was no help at all ..so we went to home depot got help. I've drove 45 miles out of my way . To buy 3,400.00 worth of occupancy switches. Lowes your slipping .

Edith Mullins

2023-11

I will never buy anything from this store that has to be delivered. I bought a washing machine on Wednesday and was told it would be delivered on Friday. On Friday , I was given a delivery time of 12:30 pm to 4:30 pm. Around 3pm I received a message that the truck had broken down and delivery would be delayed 1 hour. After 6pm received a message that delivery would be delayed 2 hours. I was told the delivery may arrive that night or be rescheduled for next week. I told them this was not acceptable. I was then told delivery would be scheduled for Saturday and time of delivery 5pm to 9pm. Late Saturday , I was called and told delivery was rescheduled for Sunday. Delivery time on Sunday was 5pm to 9pm. On Sunday, I was told my washing machine was left in Gadsden and not on delivery truck.Remember I bought the machine at the Fort Payne store and was told they had it in stock. I don’t know why it was left in Gadsden.On Sunday I saw the delivery truck at 12:30pm about 7 miles from my house. I called Lowe’s several times and customer service is non existent. They kept telling me to call the delivery company. Finally on Sunday one of the managers at Lowe’s told me she would make sure the machine was delivered on Monday. The machine was delivered on Monday.

J Rock

2024-04

The service here sucks, not one person staffing paint, power tools or other supplies..then my military discount got knocked out for a pro account

Daniel Bowling

2023-06

Honestly, this is probably my first Google Review I've ever done - The reason being is to highlight how amazing the employees at this store are! Everyone is always SUPER helpful, but two guys continually go out of their way to save my bacon time and time again! Ed and Jeff have always gone WAY above and beyond and are always reliable resources to turn to, without fail - To repeat myself, everyone there have been nothing but helpful (and some have shined brightly as well but I can't remember their names unfortunately) but those two stand out as primary examples of what you want to see at any place of business, but especially at your local Lowes! Thanks guys! I'm sure I'll be bugging you soon about my next up and coming project and I'm confident you'll be there to help, unless it's your day off in which I'll just cry in my cereal

Richard Hartline

2020-05

I really like shopping for my home project equipment and supplies at our Lowe's. I find the items I need, and when I order online to pick up at the store, they always get my order ready quickly, and the pickup procedure is smooth.

Natasha Edmonds

2023-05

Found everything we were looking for and usually have a good experience, but this time the manager was standing at the door trying to sell people a bucket scoop we did not need. After telling him we were not interested he still inststed, looking in his phone to see if he could get us a better deal. I understand that he was just doing a job and this needs to be seen by upper management.

David Adkins

2023-10

Tried to return a nail gun unopened with receipt. Was told couldn't give refund or store credit. Should have had this printed on their receipt. They said it was because it was over 90 days. LAST TRIP THERE. BUYER BEWARE!!!!!!

T.L. Clifton

2023-12

Called 4 times between 8 and 9. Every time, after I finally talked to a person, they transferred me to bathroom supplies only for the salesperson to listen to me, then hang UPP0!

Norman Harris

2023-05

If you need help with something in store, then don't hold your breath that anyone works there. I have been in the same store several times over the last week and have seen one person so far when I needed assistance with something. So it's probably better to know exactly what you need before walking in.

Natalie Gassner

2023-05

We love this Lowe’s! They are very accommodating and helpful. We had a vent hood that needed returned (unused and unopened) but we were past our return window. The manager was able to override it for us and waive the restocking fee. Extremely pleased with the service we received.

Kristy Hatfield

2024-02

Staff are all knowledgeable and friendly. Great atmosphere.

Dean Shepherd

2023-06

Nightmare try to buy appliance package. Lowes cancelled the order 3 times. Finally went to HD, got better deal, saved money, had the appliances in 2 days. Delivery guys were great as well.

danny wininger

2024-01

The 10% discount does not count on big items or lumber no more

Debbie Finlayson (Deb)

2023-07

Thank you Bob!!Came in needing to get supplies without my husband with me to help me. They were trying to get someone to help me but this nice man named Bob was about to clock out & leave work and stopped to help me! Thank you so much Mr Bob!!

Christine Davis

2024-03

Great employees who are always willing to help you.

Valerie Burt

2023-08

Got this air conditioner today. Great price!! Only like 3 left like this one so far I'm very happy and not sweating!!!

Ricky Mundy

2023-05

Went into Lowes around 8pm Tuesday Sept 20th. There weren’t many customers in the store. I needed assistance finding what I needed. There was no employees offer assistance. After finally finding what I needed went up front and there were no registers open. I had bought some large screws and only one had bar code had I want to use self check out. I finally saw an employee and asked how do I pay and was directed to the return section to check out. There were no signs indicating this checkout area. This Lowes use to have outstanding service and now seems as a customer I was a bother to be there. From this point I’ll drive to the Kimble Lowes they knock you down offering assistance and the store is very well stocked.

Shalynn Carden

2023-12

I love my KOBALT work gloves. Warm and comfortable.

Gregg Tonkin

2021-05

The selection is OK, but the store management leaves a lot to be desired. The aisles are continually blocked with buggies just left, the employees will rope of an aisle and just leave it, no one around to help load, if you want a lumber buggy, don't look in the store as they are all scattered in the parking lot. It is not due to a shortage of people, they just are not managed! It did not used to be this bad, not sure why it has gone down hill. If I did not also go to Home Depot and compare, I would give it two stars instead of just one!

Treba Cameron

2023-05

Angie in the paint department was the most helpful person I have ever had wait on me in ANY home improvement business and believe me I have been to lots. She went out of her way to help me pick stain colors. She pulled stir sticks out white paper underneath so photos of it would show up better. She really wanted to help us. Lowes, I have worked customer service for over 30 years and you better do whatever you need to do to keep Angie in Fort Payne! She is a GEM!