Lowe's Home Improvement

Brian Schneider

2023-07

Top shelf! From the cleanliness of the store to the engaged and friendly employees, this Lowe’s is doing it right! Grabbed several things here while in South Alabama. A friendly employee directed me to the oven thermometers even though the Lowe’s app showed them not having any in stock. Very grateful for the tip and the direction for how to find my stuff.

Nancy Howard

2024-05

Shoutout to Jeanette in window treatments at Foley AL store! Jeanette walked me through the process of buying bamboo blinds for entire house. She was knowledgeable, professional and pleasant to work with. She is an asset to your team! Great employee!

Luke Holloway

2024-04

This is a place where i can shop for hours, and not get bored.

Colette Robertson

2024-02

Trisha, your Store manager, is a rockstar! She was doing the job of three employees tonight. And doing an incredible job. She deserves lots of recognition for her hard work and commitment to fabulous customer service at Lowe’s! thank you Trisha for helping me out with my appliance package. I know you were stretched thin. However, you made me feel like I was your only customer.

Tom Rourke

2024-02

I really do try to go to Lowes because the inventory is full, most of time, and if they don’t have it, you order and get it sent to the local store or directly to your home.If you know what you want, know how you are going to use it and you have all the tools, you’re all set.If you are not sure what you need, how you’re going to use it correctly, and hope the tools at the ready, you may need to do your own Google look up to figure it all out.There is never any staff nearby. You could be standing looking up the shelves all day, no one will come over and ask you if you need anything.It’s just frustrating to shop there.

W M

2023-05

I’m a business card holder. There is nothing more frustrating then to go to the store to buy something simple like a replacement electrical switch and find the only replacement on the shelf in an open package. I drove 13 miles to get this switch. During checkout I was double charged for this switch and had to return for that to be corrected. I prefer people at the register not self check out. Now I am sitting with the defective switch that someone else returned and a Lowes employee stapled the package and put it back on the shelf for me to buy. I’m his means two people minimum have bought this switch and lowes sold a bad switch at least twice. It also means I have to return the switch back to lowes and make sure the employee knows the switch is defective and should not be resold. Re-shelf and resell should not be a policy when it comes to electrical switches.

Marla J Dillman

2024-04

Love the garden area. Beautiful plants. Ginger was very nice and quickly checked us out.

Darrel Cooper

2024-01

I visited my local Lowe's store today, December 5, to purchase 2 of the Kobalt roll around tool carts for my sons for Christmas. First, let me say that I have been a lifelong Lowe's customer. Lowe's has always been my "go to" place. That is going to change. Today, I asked an associate about purchasing 2 of the Kobalt tool carts (a $700 total purchase). I told him that I definitely wanted them and asked how I could get them transported to my truck and trailer. One cabinet weighed 154 pounds and the other weighed 96 pounds. He told me, "You will have to search the store and find one of those flat bed carts and load these and take them to the checkout." Then he walked away. I looked the store over for 10-15 minutes trying to find a cart getting madder by the minute. If a customer is prepared to make a $700 purchase should he not have found a cart and helped me? The customer service at this Lowe's has been getting worse over the last 6 months and I am finished with them. No more. I will go to Home Depot from now on or buy from Amazon. I could have gotten similar carts from Amazon and gotten them shipped to my front door. Instead, I tried to support local brick and mortar stores. I have had multiple bad experiences with getting no help at this particular store. I know that there are some really good hard working people there but maybe Lowe's needs to get more.

Dion Hebert

2021-05

Great staff in the hardware section. I needed help finding the correct size nuts for a project. Within 2 min the employee found the size and the pack of 10 nuts that I needed. Then we went to gardening and got some new plants and pots and potting soil.

Vance Blackburn

2019-05

This Lowe's store in Foley, Alabama has got to be the worst Lowe's I have ever visited in all of our travels. Before some corporate pencil pusher opens his or her mouth to discredit my review, let me make it clear that I have visited this particular store several time and I was finally so disgusted that I photographed the issues I witnessed.Constantly merchandise was found laying on the floor. Again, this is my third visit! Merchandise not properly stacked on the selves, items piled in corners and more! I certainly would not be surprised that eventually a customer is going to get hurt from the mess and when they sue you, I hope they use my photos.Let's just touch on the fact that product displays were often empty and/or not properly policed. Products should be brought to the front of the shelves for ease access and fast visualization.Speaking of mess... Try visiting the Men's room. I would recommend a hazmat suit. I swear the 1970's threw-up in here and no one ever bothered to clean it. Toilet paper was not in any of the dispensers, not because there was none, but because the bus residential rolls instead of commercial brands. Icould have grown a new life form from the yuck growing in the corner.Obviously this store fails even the minimum requirements for basic presentation.

Tom Coach

2024-04

With those if you can't go in person and maybe talk to an associate you might get some help but you can forget the telephone that has got to be the worst service that I've ever seen in my life for a large company I just hope I don't have to do business with you pp

Lisa Norton

2023-11

I love Lowe’s. I could spend all day there. The prices and selection are the best! I love the flowers on clearance. I get them cheap and I save them. I’ve gotten nice bushes and small trees too. I would recommend Lowe’s to anyone who likes to do improvements themselves. The people are always so helpful and if they don’t know they find out for you!

Alex C.

2023-10

Good place found and electric tiller for a project. Bathroom available large garden section. Love their garden selection.

Kim Conti

2024-03

Typical Lowes but after 5:00 pm that have only self services check out or you have to go to customer care to check out. I hate self check out and wish they care more about customer service and assistance

Andrea Jackson

2023-05

Great customer service and a good selection of different types of flooring and everything you need to get the job done yourself

Paul Domingoes

2024-04

I feel I need a bath everytime I get home from shopping there.Terrible lighting, always I repeat ALWAYS dirty.I shop at Home Depot much better.

robert cathey

2024-03

Typical Lowes. They have all been the same, no matter what state or city that I have shopped at. Lowes is a great place to shop.

Sound Decision

2024-03

An awesome shoping experience today. Janet wea incredibly helpful in helping us find the products we were looking for. Thanks Jnet.

Pamela Grimes

2024-03

Love the Garden Center but the outside gates were padlocked. No cashiers. Sparse plants.

CAPTAINS CHAIR

2024-04

Get it togather boys and girls or this store will be closed sooner then laterPoor inventory poor service . Very messy and unkempt Ailes . Time for new management for sure.

Jenna Roberts

2024-04

We came to build the kids kit and had a wonderful experience. Mrs. Glenda was wonderful.

Ashton

2023-11

This place is terrible! No one ever wants to help then if you ask for help they get irritated to even have to stop their conversations with each other to help the actual customer. I can tell whoever does the hiring seems like they hire the same kind of people if you catch my drift. Maybe try hiring people who aren’t almost 6ft in the grave and get people who will have a good attitude and actually do their jobs. And maybe who can actually function in a work environment! The place is messy and junky, too! AND… My husband went into their restroom and said there was feces on the floor in one stall and then feces on the toilet in another. He said it was disgusting! This place needs to get it together!!

Elisabeth Fleming

2024-04

Jnet was super helpful and so nice! I will definitely be back because of how nice and helpful she was!

Charles Middleton

2024-02

Asked sales person 😱 what I was looking for and was told, "it's right around the corner" didn't bother walking with me to show me.Bought my electric stove at Bensons Appliance. Won't go back to Lowes.

Pete DiPaolo

2024-04

Always save money here.Great selection.Wonderful staff.

Bob W

2023-08

Nice place to go if you know what you need. However if you’re looking to have a question answered about a product or need…good luck. Store is always under staffed for the volume of sales. Home Depot is across the road and we’ll staffed. But it’s crazy I still go to Lowe’s over Hime Depot yet my shopping experience at Home Depot is always better

Bobbyray Smith

2023-10

The Foley Lowes Store has repeatedly not made its scheduled Deliveries to our residence. We made arrangements on two different days to take off work to be home for custom cabinets to be delivered and they did not show. We eventually sent the installer to go get them. Once the cabinets were finally being installed it was found that they are different sizes. I would be very cautious from special ordering or having anything delivered from this store. One additional point, if you try to call, good luck getting a hold of anyone. FYI as of today 9/27, we are still waiting for the cabinets to be fixed. Lowes placed an order for materials in order to get the cabinets installed, we received emails and phone calls that the order was ready for pick up, but once again the store has misplaced the materials that came in to get the cabinets installed. Three associates searched for half an hour and could not find the order. So we are still waiting for these special order cabinets to be installed.

Connie Crabtree

2023-10

I am a faithful Lowe's shopper and I am never disappointed. The employees are always there to help me find exactly what I need no matter how I describe it. They are very patient and kind in every department!

Jen

2023-07

Kat back in appliances was excellent she was knowledgeable and extremely helpful.Sadly the greatness of Kat is overshadowed by the following 3 times I've been in the store. I wish more employees were like her. Unfortunately, the other times I've come in. I see employee after employee, I ask for help. " not my dept" they claim to call someone. But I'm left standing waiting 20-30 minutes to even get anyone. And even then it's not a guarantee to be for that depth. And made me wait for another 20 minutes. So while Kat is absolutely great. I'm gonna say she's the exception not the standard.

S.E. M.ironiesi

2023-12

Ordered online said my order confirmed can pick up in 3 hours then got a message really out of stock found out they gave my already confirmed order to a walk in customer just blowing me off causing me to have to start over these guys suck suck suck suck suck dont use them go to home depot their management sucks too for letting this happen they should be fired