Petsense by Tractor Supply

Jennifer Matt

2023-07

Staff was very friendly and took care of my pup well. I’m aggravated that there is no posted pricing. When I paid only thing I was told was I was charged for a full service. I have no idea what they did. He looks better than when I took him. I did have to trim more by his eyes so he could see. Hope to see prices and service inquiry in the near future or we’ll go elsewhere.

Tiffany Rice

2024-05

Closed 5 min early with no sign or warning. I wasn’t the only car in the parking lot trying to go in. My transaction would’ve taken 2 min. I knew exactly what I needed. No other store in this town carries the food I needed. If you post you will be open till 8, please stay open till 8. Thanks

Becky Demski

2024-02

I wish I could give 10 stars on the grooming. They took such good care of my dog and communicated with me throughout the process. Definitely recommend!

Nicole List

2023-09

I just want to express that I want to buy fish. The staff asked me if I have any questions? I said I wanted to buy fish. The employee asked me which one I wanted. I asked the male staff to check the price, and he said it was no problem. I chose the cheaper one and asked for three. The male staff member said it was okay, but the female staff member asked for four if I wanted one. I thought it would be okay to have one more. I replied that there was no problem, but the male staff brought me the fish, and the woman asked me to pay first. When I paid, I wanted to say that I still needed fish food. The female staff asked me directly how big the fish tank was, and I said it was small. , she said no, no, no,? It was too small, so I said it was okay and I could buy it. I went to the supermarket to buy it. They looked disgusted with me and told me that there was no fish tank and they couldn’t buy fish today. I'm speechless. What kind of attitude is there? There's no fish to buy anywhere. I glanced at her after I left and she disliked me. What does she mean by shaking her head? I want to order online too. What a bad attitude. I need to find another employee. I don’t like this woman either, she’s disrespectful

Vicky Byrd

2023-11

I enter this store walked through looking at the prices which were totally overpriced. I was looking for a lizard. I walked back to the service desk in the rear where two women were and ask about a lizard. They told me they're up front. I walk up front empty cages. No service people around. I asked the two ladies to show me the lizards. She said we don't work that department. We don't know if there's any or not. Ask the person up front. I said there's no one up front out pops a man from a room on a phone. I asked him to see the lizards. He says hold on a minute. He looks at me and he says we have no lizards. Very bad employee customer relationship. The first two women one of them should have been able to help me with my problem. The second woman should have been able to help me with the problem. The third man should have been able to help me with my problem. No number to call to report the bad service

Kathy I

2021-05

This is the store that I use, when I don't feel like driving to Dothan. I buy the Petsense canned food. Hope that it is a good quality food. The ladies that work there are always friendly. The best thing about them is; they have many cats that are up for adoption. Please remember don't buy when you can adopt a sweet homeless kitty. So make a special trip today and adopt a special kitty from Petsense.

Samantha Waters

2024-01

My Goldendoodle Murphy was groomed by Kayla for the first time yesterday and she did a GREAT job! I will for sure use Kayla again.

Anna Knight

2024-02

Very helpful staff. Wish they had better selection of reptile supplies

Joe Lassan

2023-05

Petsence is well stocked and has a pet grooming service. Amanda did a very nice job grooming our dog Mali. The dog line-up for Mali’s appointment time was long so they are heavily booked for grooming; plan ahead.

Lisa Bogle

2024-02

Clean, great selection and range of prices. Friendly, helpful staff.

Mike patenaude

2023-09

I went into the Enterprise location optimistic as I had no issues with any other I had gone to. This location is the closest one to me but still 59 miles away. I took my dog in to get her nails trimmed. I was informed that walk in's were not accepted after 11:30 am (it was 11:42am). Where is this posted on their website? Where is this posted at the store for customers to see? Nowhere. Why is their policy different than every single other petsense I have gone into? Why do Florida store have zero issues taking in walk-ins with one groomer yet this one will not?So not only was my time wasted, but also my gas and in this economy people can not afford to go to businesses only to be told, Oh too bad your 11 minutes past the time that is not posted to get a service done. Seriously? Done with this location, they will never see me again. I hope something is done to rectify this policy that is not posted, as this is a horrible way to conduct business.

Robin C

2023-10

Took my two sweet, excited little daughters to Petsense to get supplies for our new kittens which our neighbor has given us. Woman at the store was so condescending and rude to us as we asked questions about what the kittens needed. Clearly, we are here to buy these things because we care about these animals and want to do well for them. She was super nasty to us. Then our daughter went to pick out a new fish to replace our 6 year old fish that had died(hey, that's a long happy fish life). She made a beeline to cut us off and make accusatory remarks about the fish , too. What type of pet police badge did you get Miss meanypants? We came in feeling great about our new adventure and left feeling like we had been accused of being some kind of cat murderers looking for victims.*Edited to add Yes, this was at Petsense. My mistake not to check for autocorrect.

Eran Foye

2024-03

Love this place, small but a huge selection and a great staff.

Josephine Eaton

2023-09

I usually go to Petsense in Florida but since moving and enterprise is closer, went to this location. I brought my service dog in training to get her nails trimmed since I can't due to my disability. They said that they couldn't do her nails due to it being past 1130am and short staffed. There's nothing on website or in store that says this. Also said only grooming could be done which nail Trimming is part of grooming. At the other stores i never ran into this issue when they were short staffed and still did my dogs nails. Wasted gas, time, and caused undue stress. It's already hard for me to get out and I have to rely on other people for transportation. Will never come to this location again. I will be calling corporate.

Lucy Bergemann

2023-11

Website calendar does “coincide” with what they have on the books in store. Extremely rude and unwilling to see how frustrating this is from a customer perspective. Was told they’re “working on it” but was told that in April 2023 and then again in October 2023 so whatever “work” they’re doing isn’t fast. Hate to give a 1 star but when you can’t even schedule for service and no understanding is given it leaves no choice.

Ekaterina Serrano

2023-11

I'm trying to avoid to go to this store because the woman that works there is extremely rude and always makes me feel unwelcome . First time I thought she might just had a bad day , but now I see that she is just really rude as it is .

Rick Wolf

2024-05

Great selection, friendly and knowledgeable staff

Kitiroshi

2023-05

Recently visiting a friend over here, and needed to get some stuff for my new cat. The staff were so polite and helpful in getting me what I needed. I may come back for more.My only gripe is I believe the manager was a bit rough and cruel. Nothing too brutal but I definitely felt that she could have been calmer and a but more professional with how she spoke with her colleagues. She was insulting them.

Crystal Medina

2023-12

Don't bother going here. They are so rude here. Never have signs up if something is going on with the pets. Get yelled at by the staff. No thanks.

Jen “Geminie”

2024-05

Nice employees , good collection of pet products

Eric Burns

2024-05

A little expensive but had everything we needed

April Griffin

2021-05

Lauren is amazing, my fur babies love it when they see her. They know it's bath time and my big Baloo feels so much better when done

SugaKotA

2023-05

Very friendly staff, very attentive. I had so many questions on how to take care of my new bearded dragon, and the lady that helped us, I wish I could remember her name, she was the biggest help. She answered all my questions with patience and really helped me get an understanding as to how to care for my Bearded Dragon. Great place!!

L. Colón

2018-05

Terrible ! My review it’s directly to the Gromming service. I wanted a lamb cut for my two poodles, 1 is standard size and the other one a toy. First I specified to use scissor in the legs , but NO!!!! She cut all the body and paws with the same blade size 7! The face is burn and with uneven cut.My dogs ALWAYS have a nice trim with medium fur. I lost all the work that was done to take care their fur with their cut. I’m so mad and sad about that! I don’t mind paying anything for my dogs but $130 for this unprofessional cut is crazy !!!!!!! Never leave your dogs in petsense grooming.

Charles LaBarre

2023-05

Very welcoming and helpful staff! Also clean, organized, and stocked. Some of the items are on the pricey side, but it's definitely worth it. Thank you for your hard work!

M Green

2023-05

Same encounter with the older caucasian lady as past reviews… her attitude is terrible and she’s very rude. She also refused to sell us any fish. She operates the cash register and has terrible customer service skills. I was warned about her prior to visiting the store and everything I was told, she proved to be true!

Kathy Hall

2023-05

My first visit there was a very positive experience. Fast friendly service and very pleasant, helpful, and smiling employees. Will go back for sure.

Mikey Torres

2023-05

The customer service was superb. The young lady who attended to me opened the door for me (I'm in a wheelchair) and helped me the entire time with all my needs and answered all my questions. Will go again. Thank you, "J".

Kristina Ashcraft

2021-05

Great store for all your furbabies needs! They have everything you could possibly need for your pets! The staff was amazing with helping us look for a harness for our new pup. The cashier was great with our kids to keep them occupied while we shop. The animals up for adoption were also very well cared for!

Jenny

2020-05

Great store! When we lived at Rucker, we would go here for all of our pet’s food, treat, and grooming needs. The front staff team members were always amazing, remembered our doggies and gave them treats as we left, and were super helpful. We had only had one incident of bad service/customer service with the grooming portion of the store, but it was a one off occurrence and every other time we had been was great. Overall, I would highly recommend this store for all shopping done for your pets!