Publix Pharmacy at Cottonwood Corners

Julie Smith

2024-05

The last 2 times my prescriptions were sent in early one is ready the other 2 are still processing, when I call they say we haven't gotten to them yet but you filled one why not the other 2. This used to be a good place to get prescriptions not any more.

Virginia Askew

2024-04

Customer service has been on the decline for awhile and the reasons I originally started using this pharmacy are practically non-existent. Today might be the motivation to change pharmacies. I had to wait in line to get my prescription and then the employee refused to ring up my 2 items . I had to pay for the meds and then go wait in line again to check out....for 2 items.😠

Macey Ward

2024-05

Just called to check on my prescription that I called in over a week ago. The employee that answered the phone had a horrible attitude and treated me like I was a bother. I said “ok thank you” when she answered about my prescription and she just hung up… this staff is beyond rude… if you hate your job so much then quit it’s not that hard.

Octavie

2024-04

I wonder are they slow with everyone or is it just the people with Medicaid because I promise you my medicine my child's medicine takes forever to be filled one thing for sure do. not expected it to be filled out same day

Georgia Harmon

2024-04

The absolute worse customer service I have ever experienced. It’s ashamed that they are associated with the Publix store where the customer service is amazing. The lady literally started yelling at me for the fourth time.

Billy Helms

2024-02

If your prescription is time sensitive and really important, then go anywhere else but this pharmacy. I won't get my prescriptions or groceries from a Publix ever again. I'm done with you.

L Smith

2024-04

This is absolutely the worst pharmacist and her helpers that I have ever come across. Why are they still allowed to even work in Publix?

Abby C

2023-06

I click my heels together with delight at the thought of NEVER having to use this pharmacy again after I transfer. Never have I met such rude and irresponsible adults nevertheless handling medicine. These people would rather see you rot and die than actually provide you your medicine in a timely manner. I’ve used them since December of last year and it’s now June. Every single month I have to refill my prescription, I have a problem with them. They will be rude and complicated on purpose. They will not have your prescription ready when it’s supposed to be. Seriously, with all of the bad reviews it’s crazy they haven’t actually done anything to save this less-than-mediocre hole they call a pharmacy.

Kaneshia Richardson

2023-05

They have absolutely no sense of urgency with critical medication. It took over 2 weeks to fill my initial prescription and now my refill is still not ready. What’s the point of the online refill option, if it’s going to take days beyond the estimated completion.

Tonya Spivey

2023-05

I absolutely love Publix Grocery Market, but could someone please explain to me how the best grocery store has the absolute worst pharmacy (Cottonwood Corners)? Disorganized, dis functional, rude and all around non functional. If a prescription is called in, it absolutely should not takes 3+days to refill. I have been in healthcare for 35 years, Pharmacy Tech was my first job at 15 (yes, laws were different when Moses walked the earth), my father retired from Circle Pharmacy, so understand that when I comment on this matter, I absolutely know what I am talking about. The other negative reviews that are endless also understand.

Janet

2023-09

I begged to have a script consisting of four pills filled in one day. Imp to take meds at onset of symptoms. It's now been four days and script still not ready. I've been a customer of this pharmacy branch for years and have tolerated poor customer service, ridiculous wait times and employees lying about drug policy and other issues because of store location convenience. No more.

Diane Dowling

2023-08

They are so so slow. If you drop a Rx off … ie you’ve just had surgery and need pain medicine they say it will be late this afternoon. My Drs call my meds in and it is 2 sometimes three days when it’s ready. I agree with the majority of reviews on here. Terrible customer service!!!!

Precious Kaos

2023-12

RUDE, Unprofessional and could care less if you are in pain or die on the pharmacy floor for that matter !!! If you hate your jobs so much then quit ! And it’s even more disgusting that management reads all these reviews and yet does nothing !!! I don’t understand why you just can’t fill the prescriptions in a timely manner and be done, instead of making excuses and being extremely rude to people

Gwen Hubbard

2023-05

We have been using the Cottonwood Corners Publix pharmacy for over 6 years and never had a problem. The last 3 months it has been a nightmare. Takes upward of 3 days to get a Rx filled. It took almost 2 full days to get an Rx for antibiotics that the Dr sent in the day of my knee surgery. A lot could happen with regards to infection in that time. Now it is going on 2 full days for an Rx that the same practice sent in for me to start ASAP. When called late yesterday (a full 28 hrs after my appointment) they said the wait time was 3 hours. I explained I had waited well over 24 hrs. The unconcerned tech informed me that they had been backed up since the day before and I would receive a text when it was ready. Guess I will go back local pharmacy but it sure was nice to have the convenience Publix pharmacy offered.

Roger Ruiz

2023-05

The wait time to get a filled script is not feasible if you don't live in the immediate area. When I came back to town they had restocked my prescription without giving me warning and said I would need to wait about 4 hours. If you value your time then I'd suggest finding somewhere that also values your time.

Tami McNeil

2023-05

I use to love this pharmacy but boy have they gone downhill in the past couple of years! My Doctor called in 2 eye drops because I had surgery.. 1 was ready by noon and I called to see if the other one would be ready by 5 so my husband could pick up and they said “yes” well guess what… it wasn’t ready!! This is freaking eye drops in a bottle.. all they would have to do is get it off the shelf! If they needed to order it then that’s what they should’ve said!! I think the entire pharmacy needs to be revamped!! Looking for another one! Oh and this isn’t the first time something like this has happened!! So unorganized!!!

tide49pride

2023-05

I have never been treated so rudely by pharmacy employees in my life. Because their app doesn't show the correct refill status, I've made 3 trips in 2mths to check on a backorder. Each time I was met with argumentative, rude, and unprofessional employees that obviously don't know how to work in customer service...

Renece Holland

2023-05

Horrible experience. Had to wait 6 hours to get pain meds after surgery. Was told I would get text when ready, then told when demanded meds, that text doesn't go out until following day. Then told text had been sent out but it wasn't their fault my phone wasn't working! Will never, ever use Publix Pharmacy at Cottonwood Corners again. Rude staff, uncaring.

Ann Hall

2023-05

I use Publix because with my prescription insurance it is the cheapest one in Dothan. I do not care for them. I just dropped off a prescription and was told it would be at least 2 hours before I could pick it up. If you go to the drive through window it takes someone forever to come to the window and then it takes the person a long time to get the prescription to the window.

Abby Hughes

2023-09

The absolutely WORST pharmacy in Dothan . The staff are rude . Got a flu shot and the pharmacy tech didn’t administer it right now i have to see my dr with arm pain . STAY CLEar OF THIS BUSINESS

Curtis Armstrong

2021-05

My experience the last few visits has been to be generally ignored at the counter for a few minutes before being acknowledged, and then a few more minutes before someone helps.This last time I went to pick up 2 prescriptions. I had received a text message about an hour and a half before that a prescription was ready, so I assumed they would both be ready. After I was finally waited on, she only had 1 prescription so I asked about the other one, to which she replied "It hasn't come through". I thought that was strange as they should have both been ordered from the Dr's office at the same time, but I said I'd go home and call the doctor. When I arrived home 15 minutes later I received a text stating that I had another prescription ready at the Publix pharmacy, so the order apparently had come through and she either didn't know how to check or didn't bother.I'm going to look for a better pharmacy.

John Mac

2022-05

At one time service here was great. Recently it has gone down hill. My prescriptions were called in by the doctor on Thursday. I checked on Friday to see if the were ready. Was told they won’t be ready for a half hour. I asked when they were called in by the doctor and was told they weren’t called in until Friday at 9:30 am. When I callback at 3:30 pm was told was not ready for an hour. I again asked when it was called in and was told 2:30 pm. Someone lied

Brittaney D

2023-10

Probably changing pharmacies. Usually Publix has friendly people but every time I’ve come to this pharmacy I’ve gotten nothing but rude and slow service. Don’t use this pharmacy.

Tylor goode

2023-06

Went in 2 days in a row. They kept saying you will get a text when my medication is ready...had to call just for them to be rude and say yeah it's ready and hang up.

Sadie Thomas

2023-09

I have had constant issues with this pharmacy. Slow service, rude employees, poor service over all. Do NOT recommend to anyone.

Leighanna Garrett

2024-01

I have never met more rude employees in my life.

M P

2017-05

This is the worst pharmacy I have ever experienced. The pharmacist and techs at this location failed to fill my Rx for the correct qty, gave me a few different reasons for why, and caused me to have to contact my physician and insurance company several different times over the span of 2 weeks. The main issue; however, is the pharmacist hung up on me twice. He was unprofessional and so rude that I had to report him.

Oscar Jacobs

2023-05

My prescriptions are not ready in a timely manner here in the last few monthsI keep getting hung up onBless them they need some help or need to drop some people so they can manage their operationI don’t know what the answer is but what ever their doing is not working

Elyse Porterfield

2022-05

I have rarely been able to get a new prescription the same day I went to the doctor. Even if I call the pharmacy after leaving the doctor and asking how long it will take to fill the prescription, they tell me it will take 1 to 2 hours, but 4 hours later it's not ready to pickup, and I have to wait until the next day to get it.

Phoenix Williams

2022-05

I tried to order a cake for my boss and was hung up on 7 times within 15 minutes. And when I asked to speak to the manager on duty they decided to hang up on me again. I’ve worked with Publix for 8 years. I know how the system works. I’ve always talked about how amazing Publix is and how wonderful staffed they are. But I WILL NEVER GO BACK THERE AGAIN!! If I could give them ZERO stars I would. They don’t deserve 1 star