Pet Supplies Plus Cullman

-Shenanigans with Shannon -

2024-03

Very Impressed with inventory lately. Great staff- ever friendly and helpful. Lots of great sales this week (Feb 2024) The rewards program is great. This week we bought a chew toy for Daisy our English Springer Spaniel and it’s supposed to be super tough and have working squeakies even if they’re punctured. Hoping it will last her a while. Fish look healthy, good prices.

Dawn Dibble

2024-05

I am absolutely extremely happy with the services for dog grooming that I receive last week. I had two dogs groomed and they were groomed so nicely. Everyone was professional. It took a little time but that’s OK. They both came out looking great and one dog. I really didn’t even recognize lol so hats off to them. The groomers are great and people inside the store. Very nice also

Leslie Beard

2024-04

I appreciate that this store carries the brand of cat food I need, but their "rewards" program is not legit, in my experience. The former "Pet Depot" consistently and openly rewarded repeat/loyal customers with free products after buying so many. This new one doesn't. It's hard to find out how many you've bought, and when you email the company there's no response. Store employees are no help, just continuing to refer you to a website that doesn't work or suggesting to email the company. I've bought a ton of expensive pet food and supplies here, but I'm seriously considering finding a different source.

Jo Pair

2024-01

Love this place! Kat is our groomer for our Lab-doodle and Lab/Retriever ! They are always accommodating with our busy schedules and make our dogs happy and beautiful ! Store hours are great, and food and toy selections are plenty!

Sherry Sears

2024-04

Great selection and prices on dog food. Very friendly staff!My 16 year old daughter was involved in a car accident in front of this store last night. Someone ran a red light and hit her in the intersection. The two ladies that were closing the store saw the accident and ran out to check on everyone. My daughter was in shock and had no idea what to do, she’s only had her license for two months. These two ladies got her out of the car and calmed her down. No one else stopped to help. THANK YOU to those two ladies.I will continue to shop here as long as I have dogs and cats to feed. They go above and beyond. 10 stars.

Mona Hurst

2024-02

Bonnie is amazing! Our little Pearl Bodine was matted pretty much and Bonnie worked her magic and it's amazing. She now has a new regular pup to groom!!! Pearl is blessed to have her and we appreciate her ability and style.

Michelle Warden

2023-12

A lot of top grade dog food dry and can.Staff very helpful. Now grooming services are back. I love the service for them as well.My fur baby"Beast"is all groomed and ready for "Christmas ".

Abby S

2024-02

Many of their fish have columnaris which can wipe out your entire tank if you don't use a quarantine tank. The easy to spot symptoms are white spots that look like fungus on the mouth, back, and edges of fins.

Mona Hurst

2023-08

This was an amazing trip. The store looks amazing. I had been offered a job for resets and was greatly excited but my husband had to have our car for doctor visits and cardiac rehab. So I had to decline because I wouldn't have a car.Anyways I'm so proud of the team it looks amazing and such a big variety of items.Go see them today! The staff is so nice and helpful. Luckily they had our Ellie Mae and Pearl Bodines favorite items were still there..the deer horns and cookies!Cullman is so lucky to have them and we will most definitely enjoy every trip to come in the new store.❤️❤️

Betsy McAvoy

2024-04

Went in to get fish food. Found it very fast. Clean store. Nice employees. Return customer. Great store

Breanne Harbison

2024-02

Better than PetSmart...but I was left waiting at the counter to checkout for like 15 minutes with no one in sight. Rang the bell and waited. Was a bit odd. Will still shop here over PetSmart anyway.

Jim Powell

2024-05

Came for the gold fish. Got goldfish. Goldfish are still alive. Would recommend.

Barbara Lawrence

2024-01

Over shopping for 2 yrs and purchase of fromm food. They have no records of what I paid , before they were sold to another company who purchased the old company. So I lost my free bag of food, due to what I purchased before.

Alicia Lewis

2023-07

Let me start by saying Kat in grooming is wonderful so this is in no way a reflection on her or her work. I made in appointment over the phone back in March and supposedly it was the grooming manager I spoke with. I explained due to my dogs severe anxiety (he’s a rescue), I was looking for a groomer who could see him without me dropping him off for 4 hours and if it had to be booked out for a bit I understood. She explained she could sympathize as she has a German Shepherd that is also very anxious. They did get me in quick however when I got there she acted completely unaware of our conversation and tried to tell me I’d have to drop him off. I live 30 minutes away and due to his issues I refused. Kat stated she had no problem taking him and was done in about 1.5 hours which was very reasonable to me, especially since she did a wonderful job. Fast forward to yesterday. Again I had called ahead and spoke to the “manager” and we had the same conversation & agreement and I also specifically asked for Kat and she agreed to book it with her. When I arrived, everything seemed to go as planned, however after 2 hours in I went inside to check on him and was told 20-25 minutes longer. So I waited. At hour 3 I went back in and noticed the “manager” was the one grooming him. I stood and watched and when I heard him yelp out in a way I never have, I told a cashier in the store to go back and let them know I wanted my dog, we were done. She said okay but continued to push a box around the sales floor. I finally told her, if she didn’t get my dog, I was going back & getting him myself. She then proceeded to let them know. They brought him out with barely any hair cut, didn’t cut his nails, didn’t smell like he had been bathed. I’m not certain what took 3 hours but I was livid! When I confronted the “manager” on why she was grooming him when I had booked with Kat, she put the blame on the cashiers stating “they sometimes just schedule them with anyone.” If that were true, why haven’t you corrected this issue?? However, it wasn’t true and I reminded her she scheduled it!! She of course offered no apologies & had nothing but excuses. She tucked her tail and went straight to the back. Kat did make many apologies but it wasn’t her fault or responsibility. I adore Kat and hate I can’t utilize her again. The manager is clearly running off this establishments business based off the other reviews I’ve read so I hope someone addresses everyone’s concerns but we will NOT be back!

Jonathan Calderon

2024-02

Much cleaner than the old store. Expensive though. And, it's the middle of winter and they had NO dog sweaters. Jeez

tom nelson

2023-08

Nice and organized but that's not what this is about. I always use to get live mice or rats for my red tailed boa which it's the only thing she'll eat not frozen back when it was pet depot but since they were bought out they stopped selling live mice and rats and selling only frozen mice. Had to go to Huntsville to get rats and managed to breed the rats to save trips it helps but want to get out of breeding them and but no pace to get them near by. Why did you stop selling them?

Susan May

2023-11

Kat is super sweet and took good care of my Bella.

Riggeth Garza

2023-12

Great and helpful staff and are excellent groomers and kind towards my German Shepherd. Would highly recommend this place to anybody

Joe Devine

2023-11

Employees were very rude and a worker practically ran from me when I asked about the snakes. Also very overpriced. Local store down the road has much better prices.

April Riley

2023-12

They have a good selection of product for your pets. Cashiers are always friendly.

Melinda S

2023-05

Made a grooming appointment on a Tuesday for 3 dogs to come in on Saturday at noon. Our 3 animals have been there before. Was told that since there computers were down they needed proof of rabies shots (there tag wasn’t good enough proof). Our vet is not open on Saturday so a 30 mile drive was wasted. If they knew this was going on then they should have had the decency to call there appt customers to let them know instead of wasting folks time and gas money! We will not use them again for any reason!

Joey Green

2023-07

I took both my pets to the store for a nail trimming. I think the young lady name was Kat her nickname she was very nice and caring with my babies. I will be back alot A+++ service

Sam J

2024-04

It's alright. Get all your pet supplies in one place.

Rebecca Land

2023-05

Set up a grooming appointment and had it confirmed by text 4 days ago. I arrived at the shop today and were told they had no groomer. Staff member lied and told me she left me a voicemail. Not only is my voicemail not available, but I have no missed calls. They may get new groomers but they will not get my business.

Nicole Loveless

2024-01

Stopped in to drop a dog off not far from here that was training with me, wonderful staff who were kind and helpful!

Rulison Archer

2024-01

Friendly staff and competitive prices, what more could you ask for?

Sherri Marshall

2023-11

Love visiting the fish aquariums. I have had good luck with purchases.

Heather Kimbrough

2023-12

The store was organized . Employees were nice and helpful

Bryan Staton

2023-07

I placed a order online for a 20 gallon turtle tank kit online it showed like 1 or 2 in stock so I placed order it went through waited for the email to let me know when to pick it up curbside 3hrs later still nothing so I called the store to be told they didn't have it in stock bc the last one they had got broke on the delivery truck so they cancelled my order and supposedly refunded it back to me still haven't received my money back yet

Charles Cloud

2023-12

Very good pet store. Nice staff.