4.3 (538)
7360 US-431, Albertville, AL 35950
(256) 878-0726
rossstores.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Workaholic MBS
2023-05
Always find good deals here, from shoes to home decor to toys for the kids. Puma, addias and champion clothing is in abundance. This store was pretty clean the only complaint was for as long as the check out line was, only 3 cashiers. However they handled it extremely well.
Scott Williams
2024-01
I've been in here twice, always busy as all-get-out. Doesn't matter the time or day of the week.I will say that the cashiers are super fast but tactful and polite. The crew that has to be putting stuff back that customers leave around has got to be one of the best. Most things sold here are where they are supposed to be.Other than that, it is your average Ross. Exactly what you would expect.
R B
2024-04
Lots of good deals plenty of stock they do need more checkout help though
life of MK
2024-02
Store associate nasty they don’t know how to talk to customer. They really need to train them how to talk to customers very rude. I will not come back
Speakman28
2023-11
I like the outdoor clothes selection and the men's grooming supplies. You can build a wardrobe easily. I also like the dog treat section; there are plenty too chose from.
Blanc
2024-01
Very cool. Many many products. Corridors are very narrow so it's hard to actually see everything though
kelsey alexander
2023-05
Nick was a very delightful person. He helped me look through the racks for about 15 minutes, and took some of my items to the fitting room for me. Would definitely come back if he was there. He made my experience worthwhile!
Alison Cook
2023-12
I did not find anything in there I would consider buying. The birmingham store is much better.
Melissa E
2023-08
Horrible experience!!! Was accused of staching items that I voluntarily handed to the girl who appeared to be on drugs at the fitting room. Also if it has a security tag on it an alarm sounds at the door. I'm not sure what kind of asset protection training ross has but if they are not careful they will get sued.I would suggest not shopping here. Saving a little isn't worth the hassle.
Mandy
2023-12
Cashier was friendly and polite has she could be.
Raquel B.
2023-05
Checking out is the worst nightmare anyone can have. It takes a total of 30 min to get through the line because they always only have 1 maybe a big maybe, two cashiers. This is a busy place, especially during the holidays, they should maintain the line flowing at least! The poor cashiers must get so stressed while checking people out because they give them no support. Management at its worst!
Marie Shunnarah
2023-05
Huge selection. Not the cleanest store. Normally I find a ton of stuff in my size but today was the exception. The staff was nice and friendly.
Amanda Goodridge
2023-09
They got EVERYTHING 🔥🔥🔥 favorite place to get acouple cute outfits I get all my husbands clothes and my childrens clothes from there for the most part .
Brian Storey
2023-05
20 people waiting to check out and instead of helping, this lady decides to sort hangers.
Vickie West
2023-05
I love their selection of dresses. I ALWAYS find what I’m looking for. And their prices are unbeatable. Employees were helpful n very sweet
Nichole Alred
2019-05
I love this place! Great prices! The store isn't super organized and they cashier's seem to always be in a hurry and skimp on the customer service but the merchandise and prices make it a great place to shop. Just don't expect a friendly face.
Dianne
2023-05
This store is clean and organized. The fitting rooms weren't open due to covid-19. The clothing selection for plus sizes were limited. The shoe racks were a mess, also had a hard time finding the size I wanted. I wouldn't suggest this store if your in a hurry!
April Bowen
2019-05
The girl working the fitting rooms was rude & snooty. She definitely does not have proper customer service skills. She was rude not only to me but to a couple customers in front of me. I spoke with a manager and she was very nice and polite and insisted she would have a talk with her before her shift was over. I work in retail as well (15 yrs exp) and I know it can be stressful but if you can't handle it without being rude, you should find other employment.
Delia Childress
2022-05
I absolutely love shopping 🛍 here,I can always get clothing for everyone in my family including my furbabys! and the best part is the clothing is affordable and is what is in style!!! including household items and household Decorations and the Employees are soooo nice and helpful!!!
sara chagolla
2019-05
Is a good place to shop good stuff and good pricing. But the cashier that checked me out was rude her tag name said Caitlin. I went in on Thursday 6/7/18. I had several stuff like glass cups, plates, porcelain bowls, storage jar set and several more stuff. The cashier did not said hello or how are you the first thing she said was this things will not go in a bag b/c they will brake (she was talking about the glass cups,storage jar set, and plates keep in mind that everything come in there single box) I have work for retailers before and I think that she could have offer to doble bag them instead. The good thing is that my sister and sister in law was with me and they helped me carry all the stuff b/c I am 7 months pregnant.
Tiffany LaShea
2023-05
Store was extremely messy and could tell hasnt been clean in awhile. The girl who checked out my family tonight at 9 was rude and not friendly.
Valorie Anguilm
2023-05
Lots of great deals and so many wonderful choices for gifts or just treat yourself at great prices.
Sonya Milam Rollins
2019-05
I had visited a nearer Ross to my home, but couldn't find the right color blouse to match my skirt. Since I was traveling through larger towns/cities to visit family, I knew a Ross had to be located somewhere along the way. Look for the "Ross" sign! This store was clean, organized, had lots more to chose from, and a younger customer that helped me with my colors! I had taken a pic on my phone of the skirt I needed to match colors with, and the young girl was right!! You get no customer service on the floor, but I'm sure that's how Ross keeps the prices so low. So, just hope for friendly, helpful customers, and pay the cheaper price! It's worth it!
Donna Lee
2023-05
Great store. Has very good inventory and great prices
Wade Bryan
2022-05
There is alot going on in here, the employees were doing their best but this store is like a piranaha feeding frenzy. Lots of snatchy grabby customers. Corporate get these ladies some help!
Bridgett Bohanon
2023-05
The selection was picked over, but it is back to school time. Super busy, but the ladies checking people out were fast and friendly!!
Brittany Banks
2022-05
Great prices and selections.
Lyndall H.
2018-05
I was walking toward the dressing room with 5 items and started counting them. The sales associate said "Don't count them, put them right here on the rack and I'll count them.” I felt like she suspected me of shop lifting. She had no reason to suspect me. I have this mom, middle-aged face and had on decent clothes. However no one should be treated as if they were suspects. It was very offensive. Got 2 cute dresses, because I had to have something to wear for an occasion, but I will probably never buy clothes there again.
Terry Teel
2018-05
Found some great buys. Actually one was an item I had priced a 2 of the big box stores. Store was clean, neat & organized. Very friendly staff.
Ashley Presley
2022-05
My favorite place to shop! Store is always clean and full of great selections!! Staff is always kind
| Monday | 9:30 AM-10 PM |
|---|---|
| Tuesday | 9:30 AM-10 PM |
| Wednesday | 9:30 AM-10 PM |
| Thursday | 9:30 AM-10 PM |
| Friday | 9 AM-11 PM |
| Saturday | 9 AM-11 PM |
| Sunday | 9:30 AM-10 PM |
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